Technical Service Manager - Rotational Molding PE

 Purpose

The Technical Service Manager – Rotational Molding PE is responsible for providing technical and processing guidance to our customers. This role partners closely with Sellers to accelerate pipeline creation and conversion, supports Business Managers in advancing supplier strategies and financial performance, and strengthens key supplier relationships to deliver above‑market growth. Additionally, this position will drive new business development across existing and prospective customers.

Areas of Responsibility / Tasks

Performance must reflect appropriate level of expertise and achievement of the desired results for the items listed below.   

• Strategic Responsibilities:

• Provide technical and processing insights to Customers and Prospects to guide opportunity identification, solution positioning, and supplier strategy within the Rotational Molding marketplace.
• Drive a disciplined pipeline management process across Sellers, Business Managers, and strategic suppliers to ensure consistent pipeline build, qualification, and acceleration to close.
• Equip and enable Sellers for success by delivering targeted training on new product introductions, supply strategy priorities, and Rotational Molding PE market opportunities that directly support new business wins.
• Jointly engage target accounts with strategic supplier partners to unlock new opportunities, strengthen supplier alignment, and expand CPA’s value proposition with OEMs and large multilocation molders.

• Essential Tasks:

• Support field sales in identifying, developing, and closing high‑value Rotational Molding opportunities, including direct customer engagement and joint visits that accelerate deal closure and organic growth.
• Match supplier capabilities, product solutions, and technical resources with customer needs—partnering closely with Business Managers and Technical Service to ensure the right solutions for every opportunity.
• Maintain a robust and accurate CRM pipeline, ensuring visibility of opportunity status, next steps, and forecasted growth to drive accountability and sustained business expansion.
• Collaborate with Marketing to build and deploy Rotational Molding‑specific marketing initiatives, trade show strategies, promotional campaigns, and customer‑facing materials that support new business growth.

• All other duties as assigned

Supervisory Responsibilities 

1. Not Applicable

Competencies; Knowledge, Skills, Abilities (KSA)

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent within our culture.            

• Excellent communication, presentation, and interpersonal skills
• Ability to work collaboratively
• Demonstrated proactive approach to establishing positive relationships with internal and external team members
• Knowledge of industry trends and best practices
• Ability to work strategically, leveraging well-developed commercial acumen to achieve outcomes.

Minimum Qualifications/ Education / Experience / Certifications

• Education: 
• Bachelor’s degree or related training. Equivalent experience considered in lieu of degree.
• Experience:
• Proven experience with 5+ years of experience in selling, brand management and strategy development in polymers preferred
• Licenses / Certifications: 
• Valid driver’s license – required
• Language: 
• Proficiency in English required

Work Environment / Conditions

The work environment/conditions described herein are representative of those that an incumbent may experience, and therefore 

• Must be adaptable to work in a shared space, with constant noise, with/or without the use of a private office.
• This is a remote role.

Physical Requirements / Demands 

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role.

• While performing the duties of this job, the incumbent is regularly required to communicate verbally, read, and comprehend information, type on a consistent and daily basis. 
• Push, pull, and lift to 40lbs on a weekly basis.
• While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation which require sitting, waiting, and standing for long and short periods of time. 
• Ability to setup desk equipment including setting up equipment on top of desks and connecting cables and power cords under desk (requiring lifting, bending, pushing, pulling).

Acknowledgement:

This job description is not an exhaustive list of areas of responsibility or tasks that an incumbent in this position may be asked to perform. All Employees are required to deliver the desired results intended for their role, at the designated level of knowledge, skill, and ability commensurate with their job title and level within the organization.