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AI Summary
Provide frontline technical support for reliability software via phone, email, and chat to diagnose and resolve customer issues. Collaborate with teammates to create documentation and participate in software testing to improve product releases.
Customer Support Specialist
Location
São Paulo, Brazil
Why You Should Join Fluke Reliability?
At Fluke Reliability, we help organizations around the world improve asset performance, reliability, and safety through powerful software solutions. As a Customer Support Specialist, you’ll be part of a growing, collaborative team at a pivotal stage—supporting customers across industries while building deep product knowledge and technical skills.
This is an entry‑level, “ground‑floor” opportunity with clear pathways for internal growth. Many team members advance into roles in Account Management, Professional Services, Sales, or advanced Support as they develop their expertise.
What You’ll Do?
- Provide frontline support for Fluke Reliability software in a Microsoft and web‑based environment
- Respond to customer inquiries via phone, email, chat, and web meetings
- Diagnose, troubleshoot, and clearly explain solutions to software‑related issues
- Balance multiple tasks during live customer interactions, including researching issues and documenting cases accurately
- Collaborate closely with teammates to deliver a consistent, high‑quality support experience
- Contribute to customer‑facing documentation and knowledge base articles
- Participate in software testing and feedback to help ensure new releases are ready for customers
- Advocate for the customer by understanding issues from their perspective and guiding them through the support process with empathy and clarity
What You Bring?
Must‑Have Qualifications
- Ability to communicate clearly and professionally in English (written and verbal)
- Strong problem‑solving and analytical skills
- Comfort learning and explaining technical concepts to a non‑technical audience
- Ability to work independently while collaborating effectively within a team
- Strong organizational skills and ability to work in a fast‑paced environment
Nice‑to‑Have Qualifications
- Bachelor’s degree (or equivalent practical experience)
- Customer service or technical support experience
- Mechanical aptitude or interest in industrial or reliability‑focused software
- Database knowledge or experience
- Spanish language skills
What You’ll Get?
- Hands‑on training and deep exposure to industry‑leading reliability software
- Clear career development paths and internal mobility opportunities
- Supportive, team‑oriented culture that values learning and knowledge sharing
- Opportunity to work with customers across a wide range of industries
- Competitive compensation and benefits package
- A workplace committed to inclusion, respect, and equal opportunity for all employees
Fluke Reliability is an equal opportunity employer. We encourage candidates from all backgrounds to apply, even if you don’t meet every qualification listed. If you’re excited about helping customers succeed and growing your career in software and technology, we’d love to hear from you.
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