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The specialist will manage the execution, QA, and technical troubleshooting of lifecycle email and SMS programs within the Braze platform. They will collaborate with lifecycle and engineering teams to validate message rendering, logic, and audience targeting to ensure reliable communication.
Tia is building a new model for women’s healthcare, one that treats women as whole people, not separate conditions or life stages. By integrating primary care, mental health, gynecology, dermatology, and wellness across both in-person and virtual settings, Tia is improving outcomes, lowering costs, and creating a better experience for patients and providers alike.
We are looking for a Technical CRM & QA Specialist to support the reliable execution of our lifecycle email and SMS programs. Working with our lifecycle and engineering teams, you will bring deep Braze expertise to campaign launches, active automations, and technical troubleshooting.
You will QA complex Canvases, validate Liquid logic and message rendering, investigate unexpected behavior, and help ensure messages reach the intended audiences at the right time. This is a part-time contract role averaging approximately 10 hours per week, with potential to grow as our roadmap evolves.
Requirements
Nice to have
This is a remote contract role. Most work can be completed asynchronously, with light synchronous overlap for weekly meetings and launch reviews.
Tia is committed to pay equity and pay transparency. Compensation for this role will be determined based on job-related factors, including experience, skills, qualifications, and business needs.
The expected rate for this part-time contract role is $60–$90 per hour.
Tia is on a mission to transform healthcare for women by increasing access, improving outcomes, and delivering a better care experience. Our “Whole Woman, Whole Life” model integrates primary care, gynecology, mental health, dermatology, and wellness across in-person care and a national virtual platform.
We are a Series D, venture-backed company trusted by more than 120,000 women across four markets. Through our technology-enabled care model and partnerships with leading health systems, Tia is building one of the most comprehensive preventive care models for women.
Tia is building a culture of excellence in people, process, and product. For us, excellence is not perfection. It is the ongoing pursuit of improvement through learning, reflection, experimentation, curiosity, grit, and care for ourselves and others. We are looking for people who are energized by building, iterating, asking why, and helping create a fundamentally better healthcare experience for women.
This position may require attendance at company and team off-sites.
Tia will never ask for payment, gift cards, or sensitive financial information during the hiring process. All communication from our team will come from an official company email address ending in @asktia.com. If something feels off, please contact peopleservices@asktia.com.
Tia is an equal opportunity employer. We believe diversity of experience, perspectives, and background leads to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.
If you are committed to collaborative problem solving, high-quality work, and making waves in women’s healthcare, we’d love to hear from you.
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