Technical Business Analyst (Work from Home)

SPECIFIC DUTIES AND RESPONSIBILITIES

• Elicit and Manage Requirements: Collaborate with business and technical stakeholders to gather, analyze, and document business requirements, translating them into clear user stories, use cases, and acceptance criteria.

• Backlog Management & Prioritization: Support product planning activities by refining and prioritizing backlog items to align business objectives, technical constraints, and delivery timelines.

• Solution and Systems Analysis: Participate in solution design and systems analysis activities to ensure proposed solutions meet both functional and non-functional requirements, including performance, scalability, and reliability considerations.

• End-to-End Delivery Support: Support the delivery lifecycle from concept through implementation by contributing to backlog grooming, sprint planning, reviews, and release coordination.

• Process & System Improvement: Analyze existing systems, workflows, and processes to identify gaps, inefficiencies, and opportunities for optimization or modernization.

• Agile Team Enablement: Act as a liaison between business and delivery teams, providing ongoing clarification of requirements, supporting testing and validation activities, and helping ensure timely delivery of high-quality solutions.

• Stakeholder Communication: Provide clear and consistent communication across stakeholders, sharing progress updates, risks, and dependencies to support informed decision-making.

• Test Case Creation & Validation Support: Develop and maintain functional and integration test cases based on requirements and acceptance criteria, ensuring coverage across end-to-end business and system scenarios.

• Test Execution & Deployment Support: Support test execution activities during sprint cycles, system integration testing, and deployments, including defect triage, validation of fixes, and verification of release readiness.

COMPETENCIES

Core Competencies (Must-have)

• System and Application Analysis (3+ years): Ability to analyze and document complex service-based and integration-driven IT systems, including service orchestration and assurance platforms.

• Agile Delivery & Product Ownership Support (3+ years): Experience supporting Agile teams by managing backlogs, refining features and user stories, and participating in Scrum or SAFe ceremonies.

• Business Analysis & Requirements Management (3+ years): Strong capability to elicit, analyze, and document functional, non-functional, and integration requirements, ensuring alignment with business and program objectives.

• Network Assurance Domain Expertise (3+ years): Good understanding of service assurance and service management concepts, including event correlation, workflow orchestration, operational processes, and performance metrics.

• Stakeholder Collaboration & Communication (3+ years): Proven ability to collaborate with Business Owners, Product Managers, Architects, Developers, and Delivery teams to ensure clarity, alignment, and timely delivery.

Complementary Competencies (Good-to-have)

• Communication & Active Listening: Ability to clearly articulate complex ideas and requirements to both technical and non-technical stakeholders, while actively listening to understand business needs, constraints, and concerns.

• Adaptability & Change Readiness: Comfortable working in fast-paced, evolving environments, with flexibility to adapt priorities and approaches—particularly within Agile and SAFe delivery models.

• Collaboration & Teamwork: Strong interpersonal skills to build trust and collaborate effectively with cross-functional teams, including developers, architects, product owners, and business stakeholders.

• Critical Thinking & Problem Solving: Demonstrated ability to think analytically, identify root causes, assess trade-offs, and recommend practical, well-reasoned solutions in complex or ambiguous situations.

QUALIFICATIONS

Educational Qualification(s)

• University degree in Computer Science, Software Engineering, or other relevant discipline, or equivalent combination of education and experience.

• Certified Scrum Product Owner (CSPO) or SAFe Product Owner/Product Manager (POPM).

• Coursework or training in process modeling, requirements engineering, data analysis, or Agile methodologies.

Work Condition(s)

• Work Schedule: Mid Shift (4:00 PM – 1:00 AM Manila time).

• Off-Hour/Weekend Work: Software Releases/Deployment into Production.