Technical Architect - PRM (Partner Relationship Management)
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AI Summary
The Technical Architect will lead the design and strategic roadmap for enterprise Salesforce PRM implementations to support partner networks and channel revenue. They will serve as the technical authority on Experience Cloud, security models, and complex B2B integrations while ensuring successful delivery for strategic clients.
Technical Architect
We are looking for an experienced Salesforce Technical Architect specializing in Partner Relationship Management (PRM) to join our team and support our continued growth. In this role, you will lead high-impact technical engagements that transform how our enterprise clients recruit, onboard, enable, and co-sell with their indirect sales channels and partner networks.
As a PRM Subject Matter Expert, you will guide customers and prospects through assessing their current partner infrastructure, designing scalable Salesforce Experience Cloud architectures, and implementing end-to-end PRM solutions that drive channel revenue.
Role Responsibilities:
- PRM Architecture & Strategy: Lead the architectural design and strategic technical roadmap for enterprise Salesforce PRM implementations, ensuring client platforms scale to support complex partner hierarchies, deal registration, co-selling, and MDF (Marketing Development Funds) allocation.The Technical Architect will assist in creating a technical roadmap that will ensure a company has the technical infrastructure in place to help solve customer business problems.
- Domain Expertise: Serve as the technical authority on Salesforce Experience Cloud, partner portals, channel management workflows, partner security models (sharing sets, sharing rules, external user security), and B2B integrations (ERP, PRM-to-CRM, and third-party partner tools).
- This person will have a specific domain focus in areas such as security, integration, and application development.
- Help drive some of Salesforce's largest, most strategic opportunities by segment or industry verticals and ensure the technical win in top accounts.
- Work effectively individually and with Coastal and client members toward customer satisfaction and success
- Takes direction from project team members and immediate supervisor
- Demonstrates a basic level of knowledge of common enterprise systems CRM or ERP
- Seeks opportunities to develop professional skills
- Achieves necessary technical certifications
- Travels with client or project team as needed
- Demonstrates the ability to perform Salesforce.com administration / configuration / data migration duties as directed
Experience/Skills Required:
- Minimum 3+ years of hands-on experience developing Salesforce PRM/Experience Cloud solutions, including custom Apex, Lightning Web Components (LWC), custom API integrations, and complex data migrations.
- A minimum of 3 years of experience developing Salesforce customizations (Apex/VF), integrations, and developing and executing data migrations
- A minimum of 2 years of experience creating the technical architecture for complex Salesforce implementations
- A minimum of 5 years of experience in technology implementation for full lifecycle enterprise software projects
- Minimum of an active Salesforce Administrator or other Salesforce certification required
- Occasional travel to client site in Austin, TX
Preferred Skills:
- Strong background in Cloud Computing solutions – cloud computing strategy, systems design, implementation and management
- Knowledge of XML, SQL, HTTP/HTTPS, and EAI processes
- Familiarity with multiple implementation standards and methodologies
- Programming Languages – APEX, VisualForce, Familiarity with ANT and Eclipse tools for working with the IDE
- Must have full-time permanent US work authorization
- Additional Preferred Experience/Skills:
- Bachelor’s Degree preferred, or equivalent experience
- Level 2 or Level 3 Salesforce Certifications
Why Coastal, and what we offer:
- Flexible working hours with an emphasis on a life-work balance (in that order!)
- Remote flexible work; plus company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA & Lexington, KY; travel as required to client locations
- Unlimited Paid Time Off (RTO), 401K with Company Match, and Medical, Vision, & Dental coverage
- Competitive quarterly bonus opportunities
- Continuing education and certification reimbursements, specifically within the Salesforce and Snowflake ecosystems; plus occasional in-house competitions with spot bonuses
- A flexible and fun team culture! We value transparency, support, flexibility, growth, teamwork, fun, and so much more
- Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events
- Monthly All-Hands calls to bring the company together, and an open-door leadership policy with access to mentorship and guidance
- Opportunities for accelerated growth, networking, and career guidance and support
- Trust, transparency and respect across all levels of the company
Coastal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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