Technical Application Specialist, immunoassay/ Clinical Chemistry (San Francisco, CA / Salt Lake City, UT)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

• This is a remote position

• Qualified candidates must currently live in San Francisco Bay area or Salt Lake City, UT area.

• Easy access to major metropolitan airport
• Must be able to travel up towards 90%
• Must have a Valid Driver’s License.

What You’ll Work On

Provide support to Abbott Core Laboratory customers and field personnel as the primary contact for Core Lab’s highest complexity instruments for onsite instrument and assay integration and training and serve as a resource for internal/external customers in troubleshooting and resolving instrument and/or reagent problems onsite or over the phone, and document information into the complaint handling system.

·       This position is very visible to the external customer and will influence customer purchase decisions. Frequent interaction with customers onsite and remotely; some involvement in customer touchpoint teams for account management to build customer

satisfaction.

·       Receives general direction and exercises considerable discretion as to personal work details. Accomplishes results individually, working remotely and in collaboration on teams and work groups. Recognizes the impact of the policies and procedures on the

business and raises the issue if there is a potential conflict.

·       Makes decision on reagent utilization on integrations and troubleshooting product replacement that impacts annual supply budget for US.

·       Consider financial and customer implications as part of decision making.

·       Conduct comprehensive customer entrance interviews to understand the customer’s needs and verify expectations within the defined service offerings.

·       Assist customers with meeting their regulatory and validation requirements.

·       Customize onsite customer training to meet specific customer needs.

·       Manage the integration process to meet customer expectations and timeline.

·       Conduct thorough exit interview to present integration results and ensure customer satisfaction.

·       Investigate problems, diagnose probable causes, systematically eliminate alternatives, provide solutions, document information into complaint handling system.                                                        

·       Maintain and develop technical competence on instruments assigned as well as job-related tools and processes.

·       Follow defined TAS work processes for all aspects of job, including integration procedures, complaint documentation, time documentation, activity documentation, and TOR documentation.

Required Qualifications

·       Bachelor’s degree

·       3+ Years of relevant work experience in a laboratory environment, field service, a technical support call center

·       Traveling up Towards 90%

Preferred Qualifications

·       Bachelor’s degree in medical technology/clinical laboratory science

·       Lab certification (e.g., MLS, MLT, etc.)

·       5+ Years of relevant work experience in a laboratory environment, field service, a technical support call center, working directly with Abbott Diagnostics products, assays or instruments.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

The base pay for this position is $61,300.00 – $122,700.00. In specific locations, the pay range may vary from the range posted.