Technical Account Manager

As an Associate Technical Account Manager, you will be part of the APAC TAM team based in Vietnam, and work closely with several teams such as Sales and Integration, in addition to all other departments within Adjust. You are in charge of delivering exceptional customer experience. This plays a major part in your goal of retaining clients and them being satisfied with the Adjust product. 

Empower Your Potential/ Responsibilities:  

• Technical contact for your clients within Adjust
• Support your clients on how to best use the Adjust product and help them resolve any technical challenges
• Provide daily support and have check-in calls with your client base
• Work with a global Support team  

Bring Your Knowledge/ Experience & Qualifications: 

• 1- 3+ years of experience in a client facing role (internships or academic projects welcome)
• A degree in a STEM field (Science, Technology, Engineering, and Mathematics) is preferred
• Excellent communication skills in English 
• A grasp on basic data analysis technique
• Proficiency in Excel, and command-line tools like Grep and SQL is a plus
• An ability to break down complex topics in simple terms to ensure client understanding
• Strong attention to detail 
• Prior experience or familiarity with the AdTech industry, including digital advertising technologies and platforms, is a strong plus.
• Willingness to travel (when relevant again)