Technical Account Manager

Job Description:

We are Omnissa! 
 
Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management, Virtual  Apps and Desktops, Digital Employee Experience, and Security & Compliance—into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost. 
 
Guided by our Core Values—Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—we’re growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work, we’d love to hear from you.

What is the opportunity?:
 

As a Technical Account Manager (TAM), you will serve as the leader and customer facing liaison to ensure successful implementation of Omnissa’s Product Solutions and Services, to ensure that our customers serve as a positive reference, advance their use cases and utilization of Omnissa software, and continue their standardization on Omnissa technology.

Additionally, you will become the customer’s single point of contact into all of Omnissa, becoming a Trusted Advisor in your account. As such, your technical abilities are critical in identifying solutions, troubleshooting issues, and answering technical questions as they arise.

TAMs interact with multiple levels within a customer account (C-Level, Managerial, and Technical Teams.)  The TAM role requires an ability to communicate clearly and concisely at all levels within your account(s). TAMs assist customers with immediate advice, while also helping customers develop their strategy and technology roadmaps, aligning to business outcomes and objectives.

TAMs help customers understand what they may need evolving, upgrading, scaling up, and scaling.

The strategy and technology needs are accompanied by considering the customer’s IT staff is ready to grow. Here's more:

• Provide project leadership for the customer’s major Omnissa initiatives. This would include project management functions and solutions architecting functions
• Manage cross-functional Omnissa project teams, which could consist of Omnissa account teams, professional services consultants and architects, product development and engineering, marketing, and support staff
• Design and develop innovative solutions to customer requirements and business objectives, with assistance from our internal engineering group and consulting architects as required
• Maintain current functional and technical knowledge of the entire Omnissa suite of products
• Manage and drive competing requests across simultaneous client engagements
• Provide clear and constructive product feedback to Omnissa Product Management teams based on customer requirements
• Help to document best practices in developing, deploying, and optimizing Omnissa solutions
• Function as a front-line technical resource for “best practice” and informal customer questions
• Advocate on customer’s behalf to help drive ROI

What will you bring to Omnissa?

• Strong technical background in End User Computing and Cloud Infrastructure (Technical certifications preferred)
• Experience with Omnissa’s Solutions including but not limited to Horizon and Workspace One
• Use professional concepts and company objectives to resolve complex issues in creative and effective ways
• Able to conduct presentations to c-suite level customer stakeholders as well as engaging technical leaders
• Capable of organizing, planning and running workshops and executive level meetings with customer technical, business and managerial staff
• Actively keeps track of business and technological trends seen in market (through journals, tech. communities, etc.)

Additional Requirements (to be modified)

 

• At least 5+ years’ experience in customer-facing positions in a consultative, advisory, or architectural role
• Experience with SaaS model and methodology
• Strong technical background, with previous experience in End-User Operating Systems
• Strong analytical skills regarding technical and project management issues
• Ability to manage multiple customers across diverse environments
• Strong understanding of strategic sales process
• Strong organizational skills with an ability to manage competing client demands
• Ability to interact and communicate with Customer CxO, Engineering, and Administrator-level personnel
• Excellent communications both verbal, written, interpersonal, and presentation skills
• Ability to travel up to 10 percent of the time, including international at times
• Ability to speak Spanish and English
• Ability to speak Portuguese a plus but not required.
• B.S. or B.A., legacy VCP-DT or OCP will be highly regarded