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You will own the entire customer lifecycle from initial discovery and technical demos to successful implementation and instrumentation. Additionally, you will act as a product advocate by identifying customer patterns to help the product team improve defaults and tooling.
About SigNoz
SigNoz is an open-source observability platform that helps developers monitor, trace, and debug their applications fast. Today we serve users in 30+ countries, have 25k+ GitHub stars, a 7,000-member Slack community, and 180+ OSS contributors—all while operating as a fully remote, globally distributed team. We’re YC-backed and supported by leading Bay-Area VCs.
About the Role
This isn’t your typical Sales role. If you’re looking for a role where you loop in a Sales Engineer and then pass it on to CS to manage, you should stop reading now.
You'll own deals from first conversation to making the customer successful — running discovery, delivering demos, addressing technical queries, helping with instrumentation/dashboards, navigating security/finance/legal evaluations.
We're looking for someone who is:
Technical enough to help customers with observability - you'll work directly with customer engineering teams to design their OpenTelemetry instrumentation strategy, customize dashboards, and optimize for their specific use cases.
Product-minded to feed intelligence back to teams - you'll identify patterns in customer engagements and work with product teams to build better defaults, templates, and tooling.
Someone who can scale Sales/CS function - you will build the foundation for Sales/CS function and grow into leadership as we scale.
Who would be a good fit
2-6 years experience in customer-facing technical role - Sales Engineer, Solutions Architects, Technical Account Manager, Technical Customer Success Manager or similar.
Good understanding of modern technical systems - Cloud providers (AWS/GCP/Azure), Containers, Kubernetes and similar.
Good understanding of observability platforms - SigNoz, Grafana/Prometheus, DataDog, or similar platforms
Excellent written and verbal communication - can speak and write in a clear and actionable way to deliver clarity to both customers and internal teams.
Who may not be a good fit
People who prefer taking someone with you to every customer meeting.
People who struggle with technical writing or documentation
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