Team Leader - Leaving Violence Program

Transform Digital Healthcare with Telstra Health 

At Telstra Health, we’re shaping the future of healthcare with connected solutions that make care safer, faster, and more seamless. From hospitals and clinics to aged care and community programs, our technology empowers teams to deliver better care—wherever it’s needed.

Trusted across programs like 1800Respect, the Leaving Violence Program, and the National Cancer Screening Registry, we connect care in ways that truly make a difference.

About the Leaving Violence Program 

The Leaving Violence Program provides financial and other support to help individuals who have left, or are leaving, a partner who uses violence. It is part of the Australian Government’s commitment to ending gender-based violence.

At Telstra Health, we are proud to partner with the Australian Government to deliver this national program. It is delivered in a trauma-informed and person-centred way, prioritising safety, choice, and respect. The program is culturally responsive, with a strong commitment to Aboriginal and Torres Strait Islander peoples, and is accountable to the Department of Social Services, ensuring transparency and compliance. All services are delivered ethically, with integrity, professionalism, and care.

About the role

As a Team Leader, you’ll lead and support a team delivering trauma-informed services through the Leaving Violence Program. You’ll oversee day-to-day operations, support service delivery outcomes, and foster a positive, high-performing team culture.

This role suits someone who enjoys leading people, managing operations, and working in a fast-paced, purpose-driven environment.

 What you’ll be doing

• Leading, coaching, and supporting frontline teams delivering trauma-informed services
• Allocating work and managing team caseloads to support safe, timely, and effective service delivery
• Monitoring team performance and day-to-day operational outcomes
• Supporting rostering, workforce coordination, and real-time service operations
• Managing escalations, approvals, and operational issues in a fast-paced environment
• Working collaboratively with clinical, operational, systems, and fraud/risk stakeholders to support service outcomes
• Conducting probation reviews, coaching, and performance management conversations
• Using service data and insights to identify trends and support continuous improvement initiatives
• Ensuring compliance with policies, procedures, and quality standards
• Approving financial support packages for victim-survivors
• Maintaining accurate reporting and operational documentation
• Promoting a supportive, inclusive, and psychologically safe team culture

About you

• Experience leading and developing teams, ideally within health, community, social services, or contact centre environments
• Knowledge and understanding of family, domestic, and sexual violence, including trauma-informed practice and risk assessment principles
• Experience supporting teams managing enhanced risk assessments and safety planning
• Strong operational leadership, coordination, and stakeholder management skills
• Confident managing escalations, competing priorities, and complex situations
• Positive, adaptable, and mindful approach to leadership and change
• Calm, professional, and empathetic communication style
• Exposure to payments and fraud management desirable
• Strong organisational skills and attention to detail
• Comfortable using CRM systems, workforce management tools, and digital platforms
• Committed to culturally safe, inclusive, and respectful practice
• Completed degree qualification in social work, counselling, psychology, community services, or a related discipline (or equivalent)
• Eligible for registration with PACFA, ACA, AASW, or AHPRA
• Full Australian working rights
• Available full-time (37.5 hours/week), Monday–Friday between 8:00am–6:00pm
• Able to work from home full-time with a suitable private workspace
• Willingness to complete and maintain all required compliance checks, including a valid Working With Children Check (WWCC), National Police Check, professional registration eligibility checks, Australian working rights verification, and reference checks

Perks & Benefits

• Free Telstra mobile & plan (eligible employees only)
• 25% off Telstra products & services
• 16 weeks paid gender-equal parental leave + extra leave options
• Career breaks, study support & ongoing learning programs
• Free 24/7 professional support for you & your family
• Employee rewards program: discounts on shopping, gyms, movies, health insurance & more

We’re committed to inclusion. Aboriginal and Torres Strait Islander people, individuals from all backgrounds, and those living with or caring for someone with a disability are encouraged to apply. Even if you don’t tick every box, we want to hear from you.

We’re a Circle Back Initiative Employer - you’ll get a response for every application.

Apply today to join a team that’s making a real difference in healthcare.

To learn more about the Leaving Violence Program, click here, and discover how Telstra Health is improving lives through digitally enabled care here.