Team Leader (Contingencies)

This is a remote position.

Company Mission:
Our mission is to reduce the cost of capital across the world.

About the Company:
We have invented a new credit card powered by an advanced asset-securing platform that enables us to offer much lower APRs to consumers. Our team is a combination of deep technology (Microsoft, Google, Facebook), and finance (Nubank, Goldman Sachs, Square, Carta, SoFi) executives. Our Seed round was led by Max Levchin, and our Series A by Founders Fund - with participation in both rounds by Sequoia, NYCA, and others.

Our work involves building the world’s first completely autonomous asset-securing process, world-class risk models for underwriting, and an incredibly smooth & efficient product experience for consumers to apply, activate, and manage their credit cards.

We’re looking for detail-oriented, driven, and intuitive Team Leaders who want to work with intelligent, motivated, intense, and interesting people to support the company in its goal to offer cutting-edge products and excellent customer service to its clients.

Cultural Values:

Depth and rigor of thought - We try to be rigorous in our thinking & dive into the details.

Minimalist - We are spartan in our design, in our code, and even in our processes.

Speed of execution - We move fast & value decisiveness. We think speed drives quality.

Responsibilities:

• Perform all core contingency tasks handled by Contingency L1 specialists, including document review, verification, and filing.
  
• Review security and loan-related documents for completeness, accuracy, and compliance with requirements.
  
• Verify client-provided documents during the account creation process.
  
• Assist in the preparation and filing of account closing documents.
  
• File security documents with appropriate governmental entities.
  
• Support other departments with document requests and record-keeping.
  
• Supervise and manage Contingency L1 team members to ensure productivity and quality standards are met.
  
• Provide guidance, coaching, and daily support to L1s on complex or unclear cases.
  
• Act as the primary escalation point for issues, exceptions, and process-related concerns.
  
• Review L1 outputs and provide feedback to ensure compliance and accuracy.
  
• Assist in onboarding and training new Contingency L1 team members.
  

Requirements

Qualifications

• At least 5 years of experience handling US Loan or Mortgage tasks, preferably in a contingency or post-closing function.
  
• Strong working knowledge of:
  
• Liens
  
• Deed of Trust
  
• Vesting
  
• HELOC Refi, Contingency experience is preferred but not required.
  
• Proven ability to lead, coach, and support team members.
  
• Strong communication, collaboration, and problem-solving skills.
  
• High proficiency, speed, and accuracy in written communication.
  
• Excellent verbal English skills with clear diction and professional fluency.
  
• Strong organizational and time-management skills.
  
• Experience using customer communication tools, task management systems, Google Drive, and email.
  
• Bachelor’s Degree or equivalent relevant experience in financial services.