Team Lead Customer Succes Specialist China

Location: Remote - China

About Us

TyrAds is a leading tech-driven loyalty and rewards platform that partners with businesses to create meaningful and rewarding experiences for their customers. With millions of users across our platforms, we specialize in innovative AdTech solutions powered by big data, machine learning, and deep learning technologies.
Our systems process over 10,000 events per second, delivering real-time insights at scale. We build seamless user experiences across web, Android, and iOS, while leveraging ML/AI to power personalization and advertising effectiveness.
We are a team of 90+ employees worldwide and growing, guided by values of transparency, ownership, learning from mistakes, and respect for diverse cultures. Our product development follows Agile methodologies with weekly releases and collaboration tools such as GitHub, Jira, and Slack.

We are looking for an CSS Team Lead to lead advertiser operations and client success across the China region. This role will be responsible for managing key gaming advertisers, driving revenue growth, and ensuring smooth operations across multiple platforms.

This role is ideal for a gaming enthusiast with excellent communication skills, problem-solving abilities, and leadership experience in a fast-paced environment.

• Bachelor’s degree in Business, Marketing, or a related field.
• Proven experience in a customer success or account management role within the gaming industry.
• Strong leadership skills with experience managing a team.
• In-depth knowledge of mobile gaming platforms, CPE,CPI, and Offerwalls.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced, dynamic environment.
• Familiarity with analytics and tracking tools for performance measurement.

• Lead and manage a customer success team, ensuring high-quality service for gaming clients.
• Develop and implement customer success strategies to improve engagement and retention.
• Act as the primary escalation point for customer issues and work cross-functionally to resolve challenges.
• Monitor key performance metrics and provide actionable insights to improve user satisfaction.
• Guiding team in setting up correct event funnels within our gaming/rewarded partners
• Train and mentor team members, fostering a culture of continuous improvement.
• Collaborate with mobile gaming partners to enhance customer experience and engagement.
• Stay updated on gaming trends and support tools to optimize support operations.