Team Lead, Application Lifecycle Management

About Kinaxis

Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you!

In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.

Location

Ottawa and Toronto, Canada - Hybrid

Other Canadian locations - Remote

About the role 

The Team Lead, ALM, as a fully proficient and seasoned professional, conducts advanced analysis of application, security, contract and order related meta data to support a robust software management process for Kinaxis (including financial, vendor, compliance, renewal, rationalization, and decommission and adoption processes). 

The incumbent leads the ALM team and manages the Application Management, SaaS Management, License Management and Support Management business processes. This work often requires the Team Lead, ALM to have difficult conversations with business sponsors to rationalize continued or increased investment in software, to ensure we obtain the best value and adoption and to ensure we are not exposed to unnecessary compliance risk.

The Team Lead, ALM, collaborates with Senior Leaders within Corporate IT, business units and with specific stakeholders across the Kinaxis to contribute to and execute on the overall ALM Strategy. 

Vacancy Status

This is an existing job vacancy

What you will do

• Provide leadership, coaching, guidance, and development to a team of IT Application Analysts, in partnership with and under the guidance of senior leaders within Corporate IT.
• Engage with upstream and downstream stakeholders (including Purchasing, Legal, Security, ITBP, Portfolio Management) to ensure a robust software management practice for Kinaxis.
• Identify and mitigate risk as it relates to software management, cost management, compliance management, security and compliance risk management.
• Application Management: Establish and execute robust and reliable IT business processes in support of Application Management best practices including application inventory management (keeping application profiles current), risk mitigation (latest version, security incident logging, completed and up to date SRA, security gap remediation), compliance gap tracking and mitigation, use case documentation, software licensing reviews, usage and adoption rates, use case rationalization, application decommissioning (including documenting savings), and tracking accessibility compliance.
• Software Contract Renewals: Establish and execute robust and reliable IT business processes in support of software contract renewals to ensure a complete assessment of the need to renew is documented, that low usage software is not renewed or renewed at the right licensing levels,
• SaaS Management: Establish and execute robust and reliable IT business processes including leveraging automation and integrations to amplify the ALM teams ability to
• Support Management: Establish and execute robust and reliable IT business processes in support of support management including the insourcing of support from business units. This work requires an understanding of the business use cases, unique requirements and special needs of the business unit that supports software prior to repatriating support to Corporate IT.

What we are looking for

• Post-secondary education with a focus on Computer Science, Information Systems, or similar, or demonstrated equivalent experience.
• 5+ years of progressive business analysis or application lifecycle management experience.
• Experience delegating and directing the work of others; previous people leadership experience is an asset.
• Strong analytical and problem-solving skills, with the ability to apply sound judgement in situations that are ambiguous in nature.
• Critical thinker when faced with challenges and applies skills to work through complex issues that may require change in policy or practice.
• Highly adaptable and able to pivot based on prioritization and needs of the business; proactively solicits and delivers feedback to ensure alignment. 
• Agile and resilient in managing multiple tasks and team members under tight timelines.
• Professionally skilled using clear, concise, advanced written and verbal communication; able to exercise influence to achieve desired outcomes.   
• Ability to present information that will engage a diverse audience in an inspiring and impactful way.  
• Experience managing a large portfolio of software, rationalizing software investments, gathering use cases and understanding business process needs, exposure to software contract and order forms, software renewals and compliance risk management
• Experience using SaaS Management Platforms (Zylo) and ticketing systems(ServiceNow) a plus
• Prior Business Analysis experience a plus
• An understanding of application management policies and guidelines including adoption, rationalization, cost management and license management

  #Intermediate, #Senior

Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day, when we see store shelves stocked, when medications are available for our loved ones, and so much more.

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Unilever, P&G, ExxonMobil, Cisco and more.

Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to a long-term net-zero operations strategy. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and here are some of the perks and benefits we offer, which may vary by location and employee:

• Flexible vacation and Kinaxis Days (company-wide days off)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs, training, and career development
• Recognition programs and referral rewards
• Hackathons

For more information, visit the Kinaxis website at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com.

Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education, experience, and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.