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You will serve as the first line of support for billing inquiries and collection efforts while troubleshooting software issues for customers. The role involves providing live support via phone, chat, and email to ensure customer satisfaction.
Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by
1) providing the best services for homebuyers
2) led by advantaged underwriting in insurance
3) to protect the whole home.
As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.
In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.
Job Title: T1 Support Billing Specialist
Location: Colombia
Workplace Type: Remote
This role is employed through RemoFirst, Porch Group's Employer of Record partner in Colombia. Your employment will be legally administered through RemoFirst, while your day-to-day work is led by Porch Group.
Job Summary
The future is bright for the Porch Group, and we’d love you to be a part of it as a T1 Support Billing Specialist
We are a fast-paced software company seeking a technical support customer service representative. The ideal candidate is a self-starter with excellent creative problem-solving skills.
Our company produces several software-as-a-service (SaaS) solutions and caters, among others, to the Property Inspection business supporting users all over North America, AU, NZ, UK and more via our Internetbased tool suite. This position will also inculde assiting with billing support and collections. You will
be the first line of support for all billing related questions and inquiries, and assist in collection efforts.
This is a work from home position and a customer-facing role, and your day-to-day will involve working directly with customers to provide live support via phone, chat, and email. Your responsibilities will include troubleshooting issues customers are having, working with them to find a solution, and walking the customer through the steps they need to take in order to correct the issue.
What You Will Bring As A T1 Support Billing Specialist
2+ years of experience in a technical support role
Excellent written and spoken English communication.
Excellent conflict management and de-escalation skills.
Ability to maintain an upbeat, caring, and empathetic attitude towards customers.
General understanding of the troubleshooting process and the ability to outline your approach.
The ability to type 50+ Words per Minute
Basic understanding of Microsoft Office and G Suite Programs
Excel, Word, Sheets, Docs.
Self-Starter, able to work and learn independently.
Comfortable learning 1-on-1 or through self-guided videos and documentation.
Ability to task switch effectively between different types of work.
Experience working with global and/or US based business teams
Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload
What You Will Get Supporting Porch Group
Monthly Salary: COP 3,200,000.00 to COP 3,600,000.00
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What’s next?
Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!
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