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Looking for Philippines-based candidates
Job Role: Support Technician (Level 1)
Compensation range: $1,000 AUD - $2,000 AUD / Monthly
Engagement type: Independent Contractor Agreement
Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.
Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.
Who The Client Is: The company is an Australian telecommunications and technology distribution business with:
- Multiple sales channels (Solutions, Distribution, Marine subsidiary)
- Significant inventory holdings
- Commission-based sales structure
- Active cash flow and margin management focus
- Regular bank and board reporting requirements
Role Overview: Support Technicians provide a high level of customer service when resolving Level 1,2 or 3 support tickets (where capable), within required timelines.
Key Responsibilities:
- Ensure all LMS products knowledge training has been completed, with any areas of uncertainty addressed to other team members and Product Management team as needed.
- All customer emails and phone calls are answered within the required timeframe
- Support Team procedures are followed at all times, and ways for the team to continually improve are raised for discussion.
- Tickets are logged in ZenDesk for all Support requests and triaged according to Support Department procedures
- Support requests are accurately resolved by the appropriate method given the nature of the query, within the required timeframes for resolution.
- Help to other Support team members is provided a necessary to ensure the Team as a whole meets all targets
Requirements
Required Skills and Qualifications:
- Previous experience in a customer facing technical support role
- Proficient user of ZenDesk, Sharepoint, MS Office products
- Proven ability to learn and apply technical knowledge
- Proven success at identifying, analysing and resolving problems
- Well developed written and verbal communication skills
Work Arrangement & Expectations:
This is a remote role that will be set up as an independent contractor engagement.
To ensure alignment and transparency, successful candidates will be expected to:
- Disclose any existing ongoing roles or client work
- Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)
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