Support Team Leader (Remote)

Agile Lab is a company founded in 2014 with the mission to create value for its customers in data-intensive environments through customisable solutions that establish performance-driven processes, sustainable architectures and automated platforms based on data governance best practices.

Having delivered over 100 successful Elite Data Engineering initiatives, we have used this experience to create Witboost: a modular, technology-agnostic platform that enables modern organisations to discover, value and produce their data in both traditional environments and fully compliant Data Mesh architectures.

With a highly skilled team of over 260 data engineers based in Europe, Agile Lab helps organisations with their data-driven transformation.

Take a look at our handbook to discover our core values and processes.

💼 The opportunity:

We are looking for a Site Reliability Engineer II (SRE II) to join our growing team. You will play a key role in maintaining the reliability, observability, and operational efficiency of enterprise-level distributed systems.

In this role, you’ll coordinate a small technical team (3–4 people) in managing microservices in complex production environments. You will be involved in monitoring, incident management, release coordination, and performance tuning, with a strong focus on OpenShift platforms.

You’ll also work closely with multiple cross-functional teams to ensure high availability and performance of our cloud-native services.

This role includes on-call availability.

💰 RAL:

40K-50K

💻 Responsibilities:

• Ensure high reliability of microservices running in OpenShift environments

• Lead and coordinate a technical team of 3–4 engineers for operational excellence

• Manage incident resolution and ticketing workflows via ServiceNow

• Collaborate with development teams to drive performance optimization and tuning

• Design, configure and maintain monitoring dashboards (Grafana, Prometheus, etc.)

• Coordinate with Service Control Room to maintain effective alerting and response

• Oversee release processes of new features, hotfixes, and updates in production

🛠️ Requirements (Mandatory):

• Proven experience in Application Maintenance Services (AMS): minimum 2 years

• In-depth knowledge of OpenShift and microservices in cloud-native environments

• Ability to technically and operationally lead a team of 3–4 people

• Experience in release management, monitoring, and incident resolution

• Excellent communication and cross-functional coordination skills

• Strong initiative, operational autonomy, and results-oriented mindset

• Fluency in Italian

• Monitoring & Observability: Grafana, Prometheus,

• Cloud/DevOps: OpenShift, GitLab, Jenkins

• Ticketing & ITSM: ServiceNow

🛠️ Requirements (Nice to Have):

• Degree in Computer Engineering, Computer Science, or a related field

• Data & Messaging: Kafka, MongoDB, Ignite

• Monitoring & Observability: Kibana, Jaeger, Datadog, OpenTelemetry

🙌🏻 We offer:

• Full Remote or hybrid working in our offices: Milan, Turin, Padua, Bologna, Catania and Rende;

• Real work life balance;

• Training monthly budget (time and money);

• Support of a buddy in the first week of work;

• Benefits and corporate welfare programs: company prizes and welcome pack with all the equipment you need to work;

• Agile Nomads Experience: opportunity to work for 2 weeks abroad;

• Referral bonus, if you bring people as talented as you;

• The opportunity to attend one conference per year;

• A company rated 4.8 out of 5 for employee satisfaction on Glassdoor and certified as a Great Place to Work

• Inclusive environment where you can be who you really are;

• Stimulating environment oriented to growth, both professional and personal.

😊 How we work:

• We don't like hierarchies: we work as a team;

• We don't like bureaucracies, we prefer sense of responsibility;

• We like data, certainly, so anything that is measurable;

• We want to make a positive change in our industry;

• Empathy, humility, collaboration, and willingness to challenge ourselves are the basis of our work.

Please note:

Only candidates based in European time zones (CEST or similar) will be considered for this position;