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AI Summary
Your Mission
You will join a collaborative team of support agents based in the Manila area, working closely with our Germany-based internal support team to deliver top-tier service worldwide.
What You’ll Own
User Assistance: Handle a wide range of inquiries via helpdesk tools, resolving account-related, technical, and app-specific questions.
Issue Resolution: Deep-dive into technical issues to find solutions that help users continue enjoying their gaming offers.
Workflow Management: Manage complex support workflows, prioritizing tasks effectively to meet response time goals.
Global Collaboration: Work alongside our remote team in the Philippines and internal teams to maintain a consistent and high-standard support experience.
Proactive Feedback: Identify recurring bugs or user pain points and share insights with the team to help improve the product.
What You Bring
Experience: Previous experience in customer support or a professional background demonstrating strong interpersonal skills and situational awareness; Experience in mobile gaming and player support is a big plus.
Language: Advanced proficiency in written and spoken English.
Technical Interest: A genuine interest in technical support environments and the mobile gaming industry.
Mindset: A proactive, solution-oriented approach with the ability to manage tasks independently.
Tools: Familiarity with helpdesk software like Zendesk is a strong plus.
If you’re nodding along while reading this, that’s a good sign. Apply with your CV in English, we’re excited to meet you!
What You Can Expect
Location: 100% Work from Home (must be based in Metro Manila).
Shifts: Full-time (40h/week, Mon-Sun) on rotating shift roster. To maintain 24/7 support, night shifts are scheduled on a rotating basis across the team. Overtime hours may also be required based on business needs.
Public Holidays: Working on public holidays may be required on an as-needed basis.
Equipment: We’ve got you covered - all necessary work hardware will be provided.
Paid Time Off: 15 days of PTO, with an increase of 1 additional day each year up to a maximum of 20 days.
About us
At exmox, we are building the next European tech challenger in the user acquisition space.We operate a scalable user acquisition platform that enables partners to grow efficiently and at scale. In a highly competitive global market, our ambition is clear: to build a category-leading company through strong execution, continuous improvement, and a relentless focus on performance.
This is not a company built for comfort. We are building for growth, impact, and long-term success.
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