Supply Chain Support Specialist

Supply Chain Support Specialist

SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, and maintain outdoor spaces – from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies.

At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 700 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together™!

The Supply Chain Support Specialist serves as a primary point of contact for stores, distribution centers, and internal supply chain partners, helping ensure the accurate and timely resolution of inventory, claims, and supply chain support requests. This role supports the day-to-day execution of the Supply Chain Support Team (SCST) by managing ticket queues, coordinating issue resolution, and delivering exceptional customer service to internal stakeholders.

The Specialist plays a critical role in supporting operational execution and driving positive service outcomes across the supply chain network. Success in this role requires strong communication skills, attention to detail, problem-solving ability, and a customer-focused mindset.

What you’ll do:

Service & Stakeholder Support

• Serve as a frontline resource for supply chain support inquiries from stores, distribution centers, and internal business partners.
• Deliver professional, timely, and solution-oriented service across multiple communication channels.
• Build collaborative relationships with stakeholders by ensuring consistent follow-up and ownership of assigned cases.
• Manage assigned tickets and workload to meet established service level agreements (SLAs) and response expectations.
• Maintain a customer-focused approach while balancing operational priorities and business needs.

Inventory & Supply Chain Support

• Investigate and resolve inventory-related inquiries and discrepancies submitted by stores, distribution centers, and supply chain partners.
• Support inventory movement activities by coordinating with stores, distribution centers, transportation providers, and other internal stakeholders.
• Maintain accurate records of all support activities, communications, and resolutions within designated systems.
• Follow established standard operating procedures (SOPs) and ensure consistent execution of all support processes.
• Contribute to team productivity, quality, and service performance goals.
• Assist with testing, training, documentation updates, and process changes as needed.
• Participate in continuous improvement efforts by identifying opportunities to improve service, efficiency, and accuracy.
• Promote clear, professional, and consistent communication across all channels, reinforcing trust and partnership with internal and external stakeholders

• 2+ years of experience in customer service, retail operations, supply chain support, logistics, inventory control, or a related field.
• Experience working with case management, ticketing, inventory, ERP, or warehouse management systems.
• Strong customer service mindset with a commitment to delivering exceptional support.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to learn and navigate ticketing, inventory management, and enterprise business systems.
• Detail-oriented with the ability to accurately analyze and resolve issues.
• Critical thinking and problem-solving skills with the ability to identify root causes and recommend solutions.
• Ability to work independently while collaborating effectively across teams.
• ​High school diploma or equivalent.
• Experience working in a fast-paced, customer-focused environment -  Landscape, wholesale distribution or similar operationally complex environments preferred.

Compensation & Benefits:

• Competitive Compensation
• Medical, Dental and Vision plans
• Paid Time Off, Paid Holidays
• DailyPay available!
• 401k with company match
• Tuition Reimbursement
• Lucrative Associate Referral Program
• Company Apparel and Work Boot Vouchers
• Opportunity for Advancement
• Paid Training and Business Certifications Available
• Free Counseling Services/Employee Assistance Program
• Life Insurance and Short- and Long-Term Disability Insurance
• Product Discounts
• Most Branches never work Sundays!

THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION.

SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne-including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination-will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.

If you are ever unsure whether a message is really from SiteOne, here’s how to protect yourself from recruiting scams:

• SiteOne will never ask for payment, sensitive personal info, or documents over email, messaging apps., or interviews
• All SiteOne job openings and updates will be posted on our official careers page: https://careers.siteone.com/
• SiteOne job related emails will be sent with a @siteone.com. All other variations are likely fraudulent.
• You can always reach our SiteOne team directly at Recruiting@siteone.com to confirm

Starting pay will depend on factors such as location and experience, and will always meet or exceed applicable state and local minimum wage laws.