Supervisor, Specialized Services
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AI Summary
Pay Plan Title: Supervisor I
Working Title: Registry of Unmet Needs (RUN) Supervisor
Position Number: 59923
FLSA Status: Exempt
Posting Salary Range: $64,711 - $86,549
Office Location: Remote within Trillium’s Catchment area (See requirements section for included counties)
POSTING DETAILS:
Make an Impact
Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.
Why Work for Us?
Trillium believes that empowering others begins with supporting our team. We offer our employees:
- A collaborative, mission-driven work environment
- Competitive benefits and work-from-home options for most positions
- Opportunities for professional growth in a diverse inclusive culture
Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.
If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!
What We’re Looking For
Trillium Health Resources has a career opening for a Registry of Unmet Needs (RUN) Supervisor to join our team! The Registry of Unmet Needs (RUN) Supervisor will assist in management of the Registry of Unmet Needs (RUN) and oversee the RUN Coordinators. The RUN Supervisor will support the provision of Tailored Care Management to members on the RUN. This position will require attention to detail and collaboration with other units/departments within Trillium as well, as well as external partners outside of Trillium.
On a typical day, you might:
- Manage the implementation of Tailored Care Management (TCM) for members on the RUN.
- Oversee staffing and supervision of team members including the following: participate in the hiring of staff, assist with orientation and training of staff, evaluate staff, provide disciplinary recommendations as required, and maintain staff productivity and efficient use of resources.
- Assist as needed with the development, evaluation and refinement of procedures and processes to meet the needs of the teams. Ensure compliance with agency policies and procedures, URAC, NCQA, NC Medicaid and DMH/DD/SAS.
- Use data resources to evaluate performance, identify patterns or trends and ensure adherence to regulatory guidelines.
- Maintain a working knowledge of Managed Care as a whole.
Employee Benefits:
Trillium knows that work/life balance is essential. That’s why we offer:
- Typical working hours: 8:30 am – 5:00 pm; flexible work schedules available for some positions with management approval.
- Work-from-home options available for most positions
- Health Insurance with no premium for employee coverage
- Flexible Spending Accounts
- 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
- NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook
- 401k with 5% employer match and immediate vesting
- Public Service Loan Forgiveness (PSLF) qualifying employer
- Quarterly stipend for remote work supplies
Qualifications
Required:
- Bachelor’s degree in Human Services field or fully NC licensed RN and a minimum of five (5) years’ experience with BH/MH and/or IDD populations; OR
- Master’s degree in Human Services field or fully NC licensed RN and a minimum of three (3) years’ experience with BH/MH and/or IDD populations.
- Must have a valid driver’s license.
- Must reside within Trillium’s Catchment area, which includes the following counties: Anson, Bertie, Beaufort, Bladen, Brunswick, Camden, Chowan, Carteret, Columbus, Craven, Currituck, Dare, Duplin, Edgecombe, Gates, Greene, Guilford, Halifax, Hertford, Hoke, Hyde, Jones, Lee, Lenoir, Martin, Montgomery, Moore, Nash, New Hanover, Northampton, Onslow, Pamlico, Pasquotank, Pender, Perquimans, Pitt, Randolph, Richmond, Robeson, Sampson, Scotland, Tyrrell, Warren, Washington, Wayne, and Wilson.
- Must be able to travel within catchment as required.
Preferred:
- Advanced degree in Human Services
Deadline for Application: August 17, 2026 @ 11:59 p.m.
How to Apply
To be considered, submit your application and resume through our ADP Career Center. Your resume must include:
- Employer name, dates of service (month/year), average hours worked per week, and essential job duties
- Education details (degree type, date awarded, institution, field of study)
- Licensure/certification information, if applicable
After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.
Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.
Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.
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