Supervisor, CEC Operations

Company

Work Schedule Description (e.g. M-F 8am to 5pm)

Remote Work Notification

Hiring Manager : Full Name: First Last

Overview

Navitus Health Solutions is seeking a Supervisor, Clinical Engagement Center Operations to join our team!

The Supervisor, Clinical Engagement Center Operations will oversee day-to-day execution of activities that support the delivery of clinical interventions and Medication Therapy Management (MTM) services for commercial and Medicare members. These programs include telehealth outreach to members to complete an analysis of a member’s medication regimen, discuss benefits, or perform other types of interventions. The Supervisor will initially oversee a team of 6-10 associates and requires a leader who can assess, discuss, display, and train best in class services for our members and associates. The Supervisor will work closely with the Associate Manager and leaders within the CEC to ensure our programs are staffed, trained, and executed effectively.

Is this you? Find out more below!

Responsibilities

How do I make an impact on my team? 

• Manage the day-to-day performance of CEC Operations
• Routine auditing of direct reports to ensure compliance with processes and policies
• Provide guidance, feedback and coaching to direct reports
• Ensure resources are aligned with meeting timeliness requirements of operational processes
• Monitor and report on staff production and quality metrics
• Support clinical outreach efforts to members, prescribers, and pharmacy providers to enhance care coordination
• Conduct telephonic interventions in support of the CEC programs
• Contribute to operational tasks, when workload requires it
• Compliance with all applicable HIPAA and CMS regulations
• Other duties as assigned

Qualifications

What our team expects from you?

• High school diploma or GED and valid Pharmacy Technician license/certification as required by state laws
• 5 years as a Pharmacy Technician/LPN preferred
• CPhT preferred
• Knowledge of applicable data privacy practices and laws is preferred
• Knowledge of healthcare industry practices and HIPAA regulations
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Navitus? 

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program – up to $750! 

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Pay Range