Strategic Alliance Manager

At Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won’t change. We’re passionate. We’re proactive. We take pride in our work, and we love a good challenge. Sound like you?

Reporting to the RVP, Strategy in one of Upland’s key business units, the Strategic Alliances Manager is responsible for building and managing alliances with other strategic technology partners to drive business growth, maximize commercial opportunities and expand market reach.

This person will play a critical role in understanding new technology trends to help identify the next success for our product offerings and then leverage technology partners to achieve shared business objectives.

We offer a fast-paced, innovative, collaborative environment where you can make a big difference, have fun, and take your career & earning potential to the next level.

The strategic alliance manager needs to be self-motivated, highly versatile, engage in conversation with various internal and external stakeholders, and have excellent communication and interpersonal skills.

Primary Responsibilities:

• Drive growth and sales opportunities through strategic partnerships and technology alliances.
• Identify potential strategic partnership opportunities and collaboration areas.
• Negotiate partnership agreements and contracts.
• Manage and nurture existing partner relationships.
• Stay updated with industry trends and technology partnership developments.
• Be a key stakeholder and visionary in continuing to build on our key innovation.
• Perform competitive analysis reviews of the market.
• Collaborate with leadership, product, sales, and marketing teams on technology partnership initiatives.
• Understand the needs of all stakeholders (internal, customers, and partners), and manage expectations.
• Perform other duties and functions as assigned.

Requirements:

• 3-5 years of experience working in a strategic alliances/partner role.
• Proven success of building and managing key strategic, high growth/high potential, global, partnership and alliances.
• The ability to develop a clear strategy that aligns with the company's goals and the needs of partner organizations.
• A clear and deep understanding of technology because they monitor industry trends, market dynamics, and competitor activities and then use this to identify new partnership opportunities and stay ahead of industry developments.
• Existing relationships/ experience with managing/ knowledge of AWS, Microsoft, Elasticsearch, ServiceNow and/or Salesforce.
• A flexible approach to work and experience of working across multiple time zones with differing industries and varying organizations.
• Strong interpersonal, communication and relationship-building skills to cultivate partnerships with external organizations.
• Worked effectively with cross-functional teams, including product management, marketers, and sales teams, to ensure the product meets partner and customer needs.
• A desire to participate in relevant industry events, conferences, and networking opportunities to promote Upland’s technology alliance capabilities and expand the network of potential partners.
• A bachelor’s degree in business or technology focused subjects or a related field, or an equivalent combination of education and work experience.
• A fun approach to the workplace and has a real drive to succeed.

Desired Skills:

• A deep understanding of knowledge management, contact center management or enterprise search and related technologies.
• Developed “Go To” Market strategies around Generative AI technologies and Knowledge Management.
• Experience of presenting and demonstrating in small or large group settings, working with executives to GM level, and fostering collaboration and trust to C-levels.
• Led regular pipeline reviews with sales teams to ensure pipeline information is thorough and accurate, and that the sales teams have what they need to succeed.
• Flexibility to travel globally.

Upland Software (Nasdaq: UPLD) is the intelligence layer that unifies and contextualizes enterprise knowledge, content, and data, turning isolated information into actionable outcomes for every human and agent. More than 1,100 enterprise customers rely on Upland's deep domain expertise to unlock the full value of their AI and agent-driven operating models, driving measurable outcomes across customer experience, employee productivity, and regulatory compliance. For more information, visit www.uplandsoftware.com.