Strategic Account & eCommerce Support Special

Strategic Account & eCommerce Support Specialist

Job Description

Reports To: Director of Strategic Accounts 

Department: Sales

Location: Remote

OVERVIEW:

The Strategic Account & eCommerce Support Specialist role, reporting to the Director of Strategic Accounts, focuses on supporting the Strategic Account sales team in managing and growing key client accounts while also assisting with eCommerce execution across online retail partners. This role is responsible for driving sales growth through account analytics and research, customer engagement, pipeline management, and digital account support, while ensuring a seamless experience for national partners. Ideal candidate attributes include being influential, meticulous, accountable, and collaborative.

LOCATION

Remote with an estimated travel of 20%. 

ESSENTIAL DUTIES AND FUNCTIONS:

• Building and maintaining strong relationships with key clients, understanding their needs, and acting as an additional point of contact. 
• Helping develop and implement account strategies to achieve sales goals and maximize client value. 
• Communicating effectively with clients, internal teams, and other stakeholders to ensure smooth operations and client satisfaction. 
• Maintaining a strong understanding of the company's products and services to effectively address client needs and provide solutions. 
• Evaluate and identify sales trends by analyzing reporting data and creating clear, actionable reports for the Strategic Accounts team.
• Support Strategic Account Managers by tracking opportunity progress, coordinating follow-ups, and ensuring timely responses to customer inquiries.
• Support Strategic Account Managers with eCommerce account execution by coordinating digital promotions, monitoring online assortment and content accuracy, and helping resolve retailer platform issues to improve the customer experience.
• Manage and execute customer programs to drive sales, including activations such as events, training, and customer dinners.
• Identify market opportunities at the local and national levels that strengthen the brand and support overall business objectives.
• Assist in scheduling meetings, product demonstrations, and presentations with prospective and existing customers.
•  Assist with preparing proposals, contracts, and quotes, ensuring all documentation is accurate and delivered in a timely manner.
•  Other duties assigned as needed due to market demands. 

QUALIFICATIONS: 

• 4-year college degree preferred
• Strategic account experience preferred
• eCommerce, online retail, or digital account support experience preferred
• 3+ years of medical/aesthetic or retail sales experience with a demonstrated ability to plan, organize, prioritize, and consistently meet customer expectations
• Thorough understanding of customer relationship management systems (CRM), such as Salesforce, and strong proficiency in Microsoft Office, including Excel and PowerPoint
• Strong business and financial acumen to understand medical professional practice goals, processes, and operations
• A demonstrated commitment to high professional ethical standards in a diverse workplace
• Excellent interpersonal and communication skills (ability to build excellent rapport with accounts)
• Exceptional customer service skills
• Open to direction and demonstrates a collaborative working style
• Comfortable using technology and learning new skills  
• Self-starter who can work independently 
• Ability to travel up to 20%
• Maturity, integrity, and honesty required in addition to RSC values

OTHER SKILLS AND ABILITIES:

• Demonstrated business acumen and knowledge of aesthetic medical practice processes
• Strong decision-making abilities 
• Strong Excel, organization, presentation, and strategic planning skills
• History of building and maintaining long-term customer relationships
• Ability to solve problems and make decisions quickly and effectively
• Ability to perform multiple tasks in a fast-paced, deadline-driven environment
• Demonstrated teamplay with individual accountability 
• Influencing skillset to lead a variety of individuals to goal achievement in various settings
• Outstanding time management and organizational expertise