Strategic Account Director

WHO WE ARE 

At Acclaro, we're more than a localization company. We're a global team of language enthusiasts, cultural connectors, and technology innovators. Our mission is to help brands speak the world’s languages and resonate deeply across cultures by blending human expertise with cutting-edge technology. 

With over two decades of experience and our proprietary platform, we support some of the world’s most recognizable brands in expanding their global reach. Join us on our journey to be the model localization company of the next decade, one that’s loved by clients, colleagues, and communities alike. 

YOUR NEXT ROLE 

As a Strategic Account Director, you’ll own and grow a portfolio of Acclaro’s most valuable global accounts, acting as both a commercial leader and a trusted strategic advisor. You’ll shape long-term account strategy, unlock new revenue streams, and influence executive stakeholders to drive meaningful, scalable growth. 

This is more than an expansion role—you’ll take a holistic view of account performance, aligning client business goals with Acclaro’s solutions to deliver sustained impact. You’ll lead complex, multi-threaded engagements, orchestrate cross-functional teams, and elevate our partnerships to new levels of strategic value. 

If you thrive in high-impact environments, enjoy navigating ambiguity, and love building deep, executive-level relationships that translate into long-term growth, this is your next big move. 

WHAT YOU’LL DO 

• Own the end-to-end performance of a portfolio of strategic accounts, including revenue growth, retention, and long-term value creation 

• Develop and execute multi-year account strategies aligned with client business objectives and global expansion goals 

• Build executive-level relationships and act as a trusted advisor, shaping client roadmap and investment priorities 

• Lead complex deal cycles, including enterprise-wide agreements, global programs, and multi-stakeholder negotiations 

• Identify and unlock new growth opportunities across business units, geographies, and buyer segments to expand wallet share 

• Orchestrate cross-functional teams (Sales, Customer Success, Delivery, Product) to deliver seamless and high-impact client outcomes 

• Drive executive business reviews (QBRs/EBRs), providing strategic insights and forward-looking recommendations 

• Maintain accurate portfolio forecasting and leverage data to inform decision-making and performance optimization 

THIS ROLE IS FOR YOU IF YOU 

• HHave 8+ years of experience in strategic account management, enterprise sales, or client leadership roles within localization, SaaS, or global services 

• Have a proven track record of managing and growing large, complex enterprise accounts (multi-million ARR) 

• Think beyond transactions and bring a strong strategic mindset to account planning and client engagement 

• Influence confidently at the C-suite level and navigate multi-stakeholder global organizations with ease 

• Are skilled in structuring and closing complex, high-value deals across global environments 

• Thrive in ambiguous, fast-paced environments and take full ownership of outcomes 

• Combine strong commercial acumen with a deep understanding of client business drivers and industry trends 

• Use CRM systems (HubSpot or similar) to manage pipeline, forecasting, and performance 

YOU’LL STAND OUT IF YOU 

• Have experience leading global account strategies across multiple regions and business units 

• Bring expertise in localization, AI-driven language solutions, or adjacent technologies 

• Have a strong track record of leading enterprise transformations or large-scale programs 

• Demonstrate thought leadership internally or externally (mentoring, speaking, industry presence) 

• Are multilingual or bring significant international business experience 

WHY JOIN ACCLARO? 

• Global Team, Local Impact: Collaborate with colleagues around the world while making meaningful contributions locally. 

• People-First Culture: Work in a supportive, inclusive environment that values your voice and well-being. 

• Flexible Work Style: Enjoy remote work, flexible PTO, and a healthy work-life balance. 

• Career Growth: Access mentorship, development programs, and clear pathways for advancement. 

• Impactful Work: Help top-tier brands succeed globally while promoting cultural understanding and connection. 

• Competitive Compensation & Benefits: Market-leading pay, bonuses, and comprehensive medical and retirement plans. 

•  Recognition & Support: Be seen and celebrated through regular recognition programs and supportive leadership. 

VALUES WE LIVE BY 

• Passion with a Purpose – We’re energized by our work and why it matters. 

• Go the Extra Mile – We strive for excellence and proactive value. 

• Honesty in Action – We act with integrity, openness, and respect. 

• Own It, Do It – We follow through, take accountability, and take pride in our outcomes. 

INCLUSION & EQUAL OPPORTUNITY - Acclaro is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on qualifications, merit, and business needs.