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The Staff Pharmacist Consult Manager oversees daily pharmacy operations, including managing staff performance, productivity, and workflow. They also collaborate with the Senior Pharmacy Manager to develop policies, implement process improvements, and ensure service standards are met.
This is a remote position. Ideal candidates must reside and be licensed in one of the following states: Arizona, Florida, Indiana, Ohio or Tennessee and preferably reside within an hour of our local sites.
The hours for this role are typically Monday through Friday 8 am- 5 pm Eastern Time; must be flexible to provide support outside of regular hours.
POSITION SUMMARY
Responsible for day-to-day operations of a team of Pharmacists and technicians. The Pharmacy Supervisor monitors productivity and performance standards, plans and directs workflow and project assignments. Oversee production volume to ensure service standards are met. Conducts hiring, training, and evaluation of staff. Responsible for team’s adherence to corporate attendance and employment policies. Works with the Senior Pharmacy Manager to develop policies, procedures and the business work plan for the team. Recognizes and recommends operational improvements.
ESSENTIAL FUNCTIONS
Schedule and monitor staff and day to day workflow.
Develop employee’s skills, evaluate performance and provide feedback.
Oversees resolution of employee relations.
Conducts hiring, training, and evaluation of staff.
Develop, track and monitor employee’s compliance to quality, service and production standards.
Monitor prescription turnaround time and phone service so that internal standards and client performance guarantees are met.
Assist Senior Pharmacy Manager in monitoring costs to ensure compliance with cost to fill goals.
Address staff concerns and day to day operational, system, customer service, quality, and professional issues.
Work in production as needed.
Implement programs and process improvements to enhance the level of internal and external customer service provided.
Work with Senior Pharmacy Manager to analyze operations and overall efficiencies of the pharmacy.
Serve as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve.
Represents pharmacy operations in cross-functional meetings and projects.
Other special projects and tasks as assigned.
QUALIFICATIONS
Bachelor of Science in Pharmacy, RPh or Pharm D, licensed and registered in the state of employment.
3+ years of experience in a pharmacy setting; 1+ years of leadership experience; preferably one year at Express Scripts.
Current pharmacy licensure in good standing.
General PC knowledge including Microsoft Office, Internet, and email.
Strong knowledge of current pharmacy regulations.
Demonstrated leadership skills including ability to effectively develop and assist team members.
Experience training and coaching less experienced staff – patience to explain details and processes repeatedly.
Excellent oral and written communication skills.
Ability to adapt in a dynamic work environment and make independent decisions.
Advanced problem-solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions.
Technical expertise of ESI’s systems, platforms, products and services helpful.
Willingness to work a flexible schedule for peak times
Willingness to travel 10%.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
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