HR LOA Case Manager - Remote

The HR Assistant/Case Manager provides comprehensive case management for all types of leave of absence and disability life events. This role involves being a trusted point of contact for employees, ensuring they receive the appropriate benefits and support throughout their leave or disability event.

• Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees.
• Serve as a point of contact for assigned employees (150 – 200 employee cases) to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws, and benefit plans.
• Leverage duration guidelines, best practice tools, and company resources to support oversight of a leave event.
• Critically assess and adjust the case management plan to accommodate an employee’s changing needs.
• Address and respond to sensitive situations and troubleshoot issues to remove barriers before, during, or after a leave event.
• Ensure effective communication of employee-impacting issues during the leave event.
• Facilitate a smooth return-to-work and ramp-back plan for employees returning to the workplace.
• Educate managers and business partners on employee concerns and needs prior to leave or return.
• Communicate regular updates to employees and stakeholders both verbally and in writing.
• Ensure compliance with standard work, federal/state regulations, and company policy.
• Maintain system records to ensure accurate and timely information/documentation.
• Consult, coordinate, and partner with third-party administrators, HR, Safety, Legal, Payroll, Benefits, team members, and other departments/systems as appropriate.

• 1+ years of experience as a case manager using case management systems, reviewing cases for eligibility, determining the appropriate benefits, and establishing/executing a case management plan. 6+ years of experience will qualify in lieu of a Bachelor’s degree.
• 2+ years of experience in Human Resources or customer service in a leave and/or disability field can be substituted for 1+ year as a case manager.
• Experience in MS Word, Excel, Access, Outlook, and PowerPoint.
• Strong customer service focus with a high standard and raising the bar mindset.
• Ability to be adaptable and flexible to changes and new scope of work.
• Excellent verbal and written communication skills.
• Excellent organizational and time management skills.
• Strong technical skills and computer aptitude, including the ability to learn new systems and navigate multiple systems/windows simultaneously.
• Ability to prioritize, manage, and complete work/projects with tight deadlines.

• Knowledge of federal or state Leave and Disability regulations, specifically ADA/ADAAA and FMLA.
• Experience working with confidential information.
• Experience providing case management services for a large, multi-state employer or on behalf of a carrier/TPA.
• Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters.

This position is remote, requiring candidates to have a dedicated work-from-home setup. Adherence to the company's virtual work-from-home policy is mandatory. It offers a great opportunity for corporate level experience within a fast-paced and high-volume client environment.

This is a Contract position based out of Nashville, TN.

The pay range for this position is $23.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Sep 4, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.