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AI Summary
The specialist serves as the first point of contact for internal and external customers, managing patient referrals through electronic platforms. They are responsible for documenting referrals, coordinating staffing with care centers, and communicating patient information to the intake team.
Overview
Responsibilities
Qualifications
Make a difference every day as an Amedisys electronic referral specialist
Join Amedisys-one of the largest and most trusted home health and hospice companies in the U.S.-where flexibility, purpose and growth come together to help patients heal where they feel most comfortable, at home.
Attractive pay
$20.00-$26.00
What's in it for you
- Choice of PPO or HSA medical plans with free telehealth.
- Paid time off.
- Up to $1,000 in free healthcare services with Amedisys HSA plan.
- Up to $500 in wellness rewards for activities-use for spa, gym, sports, hobbies, pets and more.*
- Mental health support with up to five free counseling sessions through the Employee Assistance program.
- 401(k) with a company match.
- Family support with infertility treatment coverage*, adoption reimbursement, paid parental and family caregiver leave.
- Fleet vehicle program (restrictions apply) and mileage reimbursement.
- And more.
*Benefit eligibility can vary by position and shift status.
*Participation requires enrollment in an Amedisys medical plan.
Responsibilities
- Serves as the first line of customer service for external and internal customers.
- Professionally responds through electronic referral platforms within the specified time requirements.
- Meets assigned key performance indicators (KPIs).
- Receives and documents patient referrals to home health services through electronic referral systems, ensuring compliance with applicable coverage criteria.
- Coordinates with care centers on ability to staff electronic referrals.
- Provides the appropriate information from the e-referral system to the intake coordinator to ensure complete referral information.
- Communicates pertinent patient information to the care center team.
- Communicates and follows up with Business Development regarding pending admissions or as directed by director of operations.
- Performs other duties as assigned.
Qualifications
- High School diploma or GED equivalent.
- Experience working in an environment where timeliness and quality of response were measured and impacted business results.
- Home health or hospice experience preferred.
- Experience in customer facing sales preferred.
Our compensation reflects the cost of labor across several U.S. geographic markets and may vary depending on location, job-related knowledge, skills, and experience.
Amedisys is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.
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