Sr. Technical Program Manager

Virtuoso is the leading global travel agency network specializing in luxury and experiential travel. This by-invitation-only organization comprises over 1,200 travel agency locations with more than 20,000 travel advisors in 58 countries throughout North America, Latin America, the Caribbean, Europe, Asia-Pacific, Africa and the Middle East. Drawing upon its preferred relationships with 2,800 of the world’s best hotels and resorts, cruise lines, airlines, tour companies and premier destinations, the network provides its upscale clientele with exclusive amenities, rare experiences and privileged access. Annual sales of (U.S.) $35 billion make Virtuoso a powerhouse in the luxury travel industry. For more information, visit www.virtuoso.com. 

We offer a competitive salary and full benefits package, including medical/dental/vision/life, 401(k) savings plan, and more. Virtuoso is an equal opportunity employer, dedicated to promoting a diverse workforce.

Pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location, experience, knowledge, skills, and abilities of the applicant.

This role serves as a Sr. Technical Program Manager (TPM) in charge of handling program management aspects of one or more designated product teams for Virtuoso software products. The TPM is responsible for the project management aspects of product delivery, providing daily input and periodic status reports, managing risk, serving as support provider in case issues arise, and is a key contributor of product delivery success.

Essential duties and responsibilities include the following. Other duties may be assigned.

1. Creates, documents, and manages product backlog and delivery.
   1. Own program management for delivery of products for the product team(s), including solutioning and dependency management.
   2. Collaborate with product manager(s) and engineering team on the coordination of release schedules, product delivery, and resolving technical roadblocks faced by the team.
   3. Work with product, user experience and engineering teams to enable the design and development of scalable software.
   4. Use strong project management, organizational and leadership skills to facilitate effective, collaborative product team meetings.
   5. Collect, analyze, integrate, and maintain key cross functional deliverables (e.g. project plans, change management plans, migration schedules, etc.).
   6. Collaborate on critical path activities and anticipate bottlenecks that may impede the completion of milestones.
   7. Facilitate project risk management activities including but not limited to identification, assessment, and mitigation.
   8. Work with product team to identify deviations from approved project plans and manage resolution including escalation.
   9. Provide leadership to help manage cross functional team dependencies by contributing to identification and management of impediments to the product team’s success and facilitate rapid decision making.
   10. Work with both product and engineering teams to define and track requirements and ensure appropriate verification for delivered solutions.
2. Interfaces with Technical Program Management team on an ongoing basis to identify best practices and manage expectations.
   1. Collaborate with Technical Program Managers across Virtuoso to identify and implement iterative, agile and Kanban best practices.
   2. Contribute to and manage improvements for product team Kanban board on an ongoing basis and based on retrospectives.
3. Fulfills departmental requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation, or education.

Educational and Skills Requirements:

• Bachelor’s degree in Marketing, Computer Science, Analytics, Business Administration, Operations Engineering or a related field
• Scrum Certified Product Owner preferred
• 5+ years of prior experience in technical program, project or product management and/or business analyst roles, including responsibility for software technical program and solutions requirements
• Highly motivated, results-driven technical program manager with strong analytical skills, business acumen and technical aptitude
• Ability to work independently with limited supervision and under tight deadlines
• Experience working cross-functionally with a wide breadth of product managers, user experience designers, engineers, stakeholders, users, and business leaders to generate buy-in for the technical program direction
• Ability to conceive of and accept responsibility for projects and complete their full life cycle 
• Capability to work as an individual contributor as part of a larger team
• Excellent analytical abilities and oral/written communication skills
• Entrepreneurial spirit and problem-solving skills, with track record for delivering results in structured and unstructured environments
• Experience with Scrum/Agile/Kanban software development
• Forward thinking, curious, and creative 
• Able to lead people and projects 
• Able to collect and analyze complex information, problem solve, and make decisions 
• Strong skills in inspiring the win-win-win 
• Ability to work independently 

Travel Requirements:

• Infrequent travel may be required to attend company events (0-1 trips per year).
• Travel will be entirely domestic.  

Type/Nature of Contacts:

• Internal: Daily contact with Virtuoso product managers, product marketing, business stakeholders, and technology team members.
• External: Possible contact with external technology vendors and end users.