Sr. Principal Strategist, Value Led Transformation

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

We are looking for a proven, strategic driver that will expand on sales strategy and execution and be the connective tissue across the field and extended partners. Individual will deliver on four key areas of support including:

• Implement and execute “Dream Big Engagements” to drive systematic, front-to-back approach for creating large strategic opportunities and building long-term customer relevance
• Run “NowValue Business Reviews’ as quarterly account reviews with c-suite to showcase value realized, highlight value optimization opportunities and discuss future growth
• Lead Industry Advisory Boards at twice annual industry forums for customers to network, gain access to executives and thought leaders, and influence product strategy
• The leader will leverage strong management skills to overachieve in a dynamic sales environment.  They will be a strategic, analytical thinker and know how to leverage data to make decisions and execute on stretching growth plans.  They will have a high level of integrity, coaching acumen, strong executive presence and communication skills, and a passion for leading and winning.
• Provide strategic services to sales and customers to increase annual contract value and expand ongoing pipeline
• Develop, communicate and execute on a multi-year plan to grow business
• Work cross functionally with industry, value and advisory matrix teams to develop industry specific GTM strategies
• Cross-functional collaboration to align on go-to-market strategy: GTM, Solution Sales, Solutions Consulting, Field Marketing, Customer Success, Professional Services and Alliance and Channels
• Be a trusted advisor and leader who sets a high-bar, leading from the front
• Establish and nurture relationships at the highest levels of organizations
• Demonstrate thought leadership to drive innovative customer engagement
• Work closely with senior sales leadership, including Global EVPs, Geo leads and P4
• Help develop and improve Strategy Decks/Account Plans and JPPs

• At least 15 years of experience in field sales/sales management or consulting in a matrixed and complex sales environment with a focus on aligning to company initiatives
• A competitive, can do, optimistic, realistic attitude, strong work ethic, humility and excellent team building communication and listening skills
• Strategic consultative mindset, understand business and people change, can engage with depth and breadth at C-Level, A growth mindset
• Strong C-Suite Consultative approach
• Strong experience influencing multi-tiered customer relationships and C-Suite influencers
• Experience attracting, retaining, and developing high performing, high potential talent
• Superior knowledge and demonstrated skills in sales techniques, customer interaction, customers relations
• Strong organization, communication, teamwork, presentation, problem solving and time management skills
• An ability to consume, digest and respond to large amounts of complex data

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.