Sr Manager, Repair Ops Support

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Job Description

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Otis Elevator Company is searching for a highly motivated Sr Manager, Repair Ops Support to provide direction, support, and leadership for all Repair field operations within the Canada and US region.

On a typical day you will:

• Oversee billable repair operations for the Canada and US region
• Manage Repair Operations Support Associates
• Oversee and ensure an efficient SIP process and SmartSheet accuracy
• Work on potential marketing opportunities with the different branches and AHJ
• Improve the standard job costs list for the branches
• Support the field upgrade program
• Oversee, review and ensure quality of the supply chain
• Lead Audits process and quality of sales & reporting
• Support the operations to grow our backlog
• Drive efficiency and timely financial job closeouts

Education / Certifications

• Bachelor’s degree or relevant technical experience in elevator industry

What will help you be successful in this role:

• Experience working with field level associates required
• Leadership experience required
• Ability to work in a highly team-oriented and dynamic environment
• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
• Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
• Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills

Preferred Qualifications

• 5+ years elevator industry experience or experience leading technicians in a similar industry preferred
• Management experience a plus

This person can be located anywhere in the US or Canada.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

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