The role involves owning identity and access management systems, including Okta and Atlassian platform administration, to ensure secure and scalable operations. You will design and implement automated workflows for provisioning and access governance while partnering with security teams to mitigate identity-related risks.
Position Summary
This role owns identity and access management (Okta and adjacent identity tooling) and Atlassian/Jira/Confluence platform administration as dedicated, full-time disciplines. It exists to create a specialist role who can get ahead of configurations, designing for scale, and closing any identity gaps (entitlement configurations, contractor and non-employee access, and access-automation).
Role Purpose
Own identity and access management as a full-time discipline: SSO, entitlement governance, and access automation.
Own Atlassian/Jira/Confluence as dedicated platform administration, including the ITDESK project that every team at Fetch depends on.
Identify, propose and implement improvements.
Get ahead of platform and identity risk through architecture and automation, rather than reacting to incidents after they occur.
Provide senior technical depth that the current generalist model cannot sustain.
Key Responsibilities
1. Identity & Access Management (Okta)
Own configuration and administration of Okta SSO, MFA policy, and lifecycle workflows (onboarding, offboarding, role changes).
Own entitlement governance: design and run periodic access reviews, identify and remediate stale or excess access, and close gaps that allowed past entitlement misconfigurations.
Own contractor and non-employee access governance, including time-bound access, approval workflows, and offboarding enforcement.
Integrate and manage third-party application SSO connections; troubleshoot identity-related issues escalated from the team.
Maintain security compliance for identity systems in partnership with Information Security.
2. Access Automation & Risk Reduction
Build and maintain automated workflows for provisioning, deprovisioning, and access review (e.g., via Okta workflows, or adjacent automation tooling) to reduce manual access administration.
Investigate and close automation gaps.
Partner with Information Security on broader architectural patterns and help remediate patterns in IT-administered systems.
3. Atlassian Suite Platform Administration
Own Jira project configuration, workflows, permission schemes, and automation rules.
Administer Confluence spaces, permissions, and documentation standards.
Support Bitbucket configuration and access where applicable.
Design for scale and plan platform architecture proactively rather than administering reactively.
4. Platform & Identity Architecture
Evaluate and recommend new tooling, integrations, or automation that improve identity governance or platform scalability.
Maintain technical documentation for identity and platform systems sufficient for audit, onboarding, and incident response.
5. Cross-Functional Partnership
Partner with Information Security on identity-related risk, audit evidence, and remediation of access-related findings.
Partner with the Manager of IT Operations on prioritization, escalation, and coordination with the rest of the IT Operations team.
Serve as the technical point of contact for identity and Atlassian platform questions across the company.
6. Documentation & Continuous Improvement
Maintain clear, current documentation for identity workflows, access policies, and platform configuration.
Identify recurring manual work in identity or platform administration and drive it toward automation or self-service.
Contribute to access request, approval, and audit workflow improvements.
Decision Rights
Within established security and platform standards, this role is authorized to:
Configure and modify Okta and Atlassian platform settings within approved change-management practices.
Design and implement access automation workflows.
Recommend and prioritize platform architecture changes.
Flag and pause changes that present apparent identity or platform risk pending review.
Required Qualifications
5+ years in IT engineering or systems administration with a concentration in identity and access management and/or SaaS platform administration.
Direct hands-on experience administering Okta in a production environment, including SSO, MFA, and lifecycle automation.
Direct experience administering Atlassian tools (Jira, Confluence) at an organizational scale, including workflow and permission design.
Working knowledge of SAML/SSO concepts and access governance practices.
Familiarity with scripting, automation tooling, and API/webhook-based integrations.
Strong documentation habits and ability to work independently on platform architecture decisions.
Preferred Qualifications
Experience remediating identity-related security incidents or entitlement misconfigurations.
Experience with JumpCloud, Google Workspace admin, or AWS IAM.
Experience designing access review or automated deprovisioning programs.
B.S. in Computer Science, Information Systems, or equivalent experience.
Relevant certifications (Okta Certified Administrator, Atlassian certifications, or equivalent).
Core Competencies
Deep technical ownership of high-blast-radius systems
Proactive risk identification and architecture-first thinking
Automation-first problem solving
Independent judgment and prioritization
Cross-functional partnership with Security and IT leadership
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