The Senior Field Service Technician is responsible for the installation, maintenance, and repair of packaging machinery at customer sites. They also provide technical training to operators and maintenance personnel while ensuring high-quality service and accurate reporting.
Description & Requirements
Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.
SENIOR SERVICE TECHNICIAN
$65,625-$109,375 Salary Non-Exempt
Travel: 80%-90%
The Opportunity
Provides technical service, and training expertise to customers in the installation and maintenance of Smurfit Westrock packaging machinery. This assistance includes machine audits, planned maintenance and other customer requested technical services. Provides independent support to the customer. Capable of gathering information and can bring the knowledge from the field back to Service Management, Engineering and Sales.
How you will impact Smurfit Westrock:
Provides installation and service of Smurfit Westrock equipment in the field.
Conducts exit interviews with customers prior to leaving facility.
Manages on-site installation, repair, and maintenance of Smurfit Westrock machinery.
Ability to troubleshoot and repair mechanical, and electrical related problems in a safe, effective, and efficient manner both in person and over the phone/web.
Train operators on the safe use and proper care of the Smurfit Westrock equipment
Train maintenance personnel in the safe use and proper maintenance of Smurfit Westrock equipment.
Ability to accurately define and explain repairs made, and proper maintenance procedures to plant and internal personnel.
Ability and willingness to work varying hours as required to meet customers’ production schedule.
Follow all customer policies and procedures while in their facilities.
Ability to work with and effectively communicate with plant personnel at all levels.
Ability to effectively comprehend directions being communicated by senior level technicians and other authorized personnel.
Provides input/feedback for continuous improvements and changes.
Complete FAT/PDI (acceptance testing) of machines as needed.
Organization and lead of significant machinery events
Working knowledge of general functions and setup of multiple machinery platforms.
Ability to troubleshoot, repair and assemble electrical, mechanical, pneumatic, and hydraulic components safely and correctly with little to no supervision.
Ability to interpret electrical and pneumatic schematics required to troubleshoot and repair Smurfit Westrock equipment.
Ability to interpret assembly drawings required for repair and accurate assembly of equipment.
Ability to understand and communicate ladder logic as required to effectively repair and troubleshoot software related issues.
Knowledge of basic electrical codes.
PLC experience required, prefer Allen Bradley
Ability to legally travel both domestically and internationally up to 80-85%.
Ensures service reports are properly completed and signed by the customer prior to being delivered to the customer.
Expense reports are completed and turned in accordance with company policy.
Assists in ensuring that purchase orders for all sold services and parts are obtained.
Clears service calls and customer visits with service manager or authorized personnel.
Communicates daily with service manager or authorized personnel when out on service or site visits.
Assists in machinery check out and assembly as needed.
Provides input/feedback for continuous improvements and changes.
Trains and mentors junior service technicians.
Reports to: Service Manager or authorized personnel
Maintains internal relationships with all fellow employees
Maintains relationship with customers and Smurfit Westrock plant personnel
Proven mechanical experience of more than 10 years.
Basic knowledge and understanding of Occupational Safety and Health Administration (OSHA) procedures.
Self-motivated individual.
Certifications, technical degrees, or military training are preferred but not required.
Field service work is a plus, but not required.
Good interpersonal, written, and verbal communication skills.
Strong mechanical skills also involve understanding how different components work together, following safety procedures, and using the right tools for the job.
Moderate PC skills: i.e. MS Word, Excel, PowerPoint, search and navigate the internet, Microsoft applications.
Ability to author accurate and concise service and expense reports.
Passport is required.
Adaptive with the ability to learn new technologies.
Be a team player and collaborate within a cross functional organization.
Able to follow strict safety guidelines.
Able to lift and carry heavy equipment up to 50 lbs.
What we offer:
Benefit eligibility begins Day 1
Benefits include:
Medical w/ HSA
Dental Vision
Mental Health
401(k) with 5% company match
Paid vacation time & holidays: starting 15 days
Life Insurance & AD&D
Short- & Long-term Disability Insurance
Tuition Reimbursement.
Corporate culture based on integrity, respect, accountability and excellence
Comprehensive training with numerous learning and development opportunities
An attractive salary reflecting skills, competencies and potential
A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
The salary range for this position is $56,625.00 - $94,375.00, depending on your role, level, and location. The range listed is also the expected pay for roles in Illinois and Colorado. The benefits for this role include short-term bonus incentive, health, dental and vision insurance, flexible spending accounts or health savings accounts, retirement savings plans, life and disability insurance programs, and paid sick leave as required by applicable state/local law, 15 days of paid vacation, and 11 days of paid holidays, subject to annual change. Your pay will be based on factors such as your skills, experience, and education. To learn more about this posting, please contact your recruiter during the hiring process. You may apply online at Smurfit Westrock External Careers and the application window is expected to close by 15-Dec-2026.
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