Sr Director, Professional Services
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AI Summary
Job Purpose
Tungsten Automation Corporation is the leading global provider of software products and services that capture and manage all of the information associated with core financial functions, transforming them into consistent, automated, "best practices" business processes that ensure sustainable compliance. Combining best-of-breed business process automation and imaging technologies, Tungsten Automation Corporation provides seamless solutions resulting in significant cost reduction, improved efficiency and enhanced visibility for enterprises.
The AVP, Professional Services is responsible for the recruiting, management and career development of PS, for ensuring quality services delivery in all consulting engagements, and for the development of new services opportunities in the assigned region.
Key Responsibilities
- Lead and oversee multiple groups of Professional Services resources through subordinate leaders with minimal oversight from the RVP.
- Champion best practices and knowledge sharing
- Drive strategic recruiting and growth of the consulting function at the regional level
- Have accountability for workforce planning, account management, prioritization, and forecasting
- Establish and maintain strong partnerships with regional sales management, and support license sales by driving the development and closure of corresponding services opportunities
- Develop and strengthen strategic relationships with partners
- Support and implement regional and corporate initiatives
- Define, evolve, and sustain world-class consulting processes, methodologies, and talent
- Responsible for professional services revenue, profitability, and bookings targets
- Oversee services business development at the regional level
- Provide delivery management to ensure customer satisfaction and referenceable accounts including resolving client escalations
- Provide support, tactical and programmatic, in achieving district product sales quota
- Champions the use of AI-enabled tools (e.g., chatbots, documentation automation, analytics assistants) to improve efficiency, accuracy, and streamline routine tasks while following company AI governance and data privacy standards
ABOUT OUR PLATFORM
Tungsten Automation's Intelligent Automation software platform helps government agencies transform information-intensive business processes, reduce manual work and errors, minimize costs, and improve customer engagement. We combine Generative AI, Knowledge Management, Intelligent Document Processing, Process Orchestration, mobility and engagement, and analytics to ease implementations and deliver dramatic results that mitigate compliance risk and increase competitiveness, growth and profitability—particularly crucial for highly regulated industries facing complex compliance requirements. No other software vendor offers a platform of complementary technologies integrated into a scalable, manageable software platform, positioning us to grow and dominate the process automation space.
While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.
While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.
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