The Senior Director of Insights and Strategy leads the consumer and customer insights function to drive marketing and product strategy. They are responsible for managing research roadmaps, expert advisor panels, and competitive intelligence to inform business decisions and product development.
The Blueprint (Role Profile)
The Senior Director of Insights and Strategy leads Apex Tool Group's consumer and customer insights function and partners with the Product Marketing and Brand Teams to drive marketing and product strategy. The role sets the company's research agenda, manages a standing panel of expert advisors who test tools and evaluate new concepts, maintains the company's view of market and competitive trends and intelligence, and applies that evidence to brand positioning, portfolio direction, channel strategy, and the product pipeline. This is a remote position.
Come build your future with us!
The Build (Responsibilities)
Marketing Strategy
Develop customer segmentation and audience profiles across end users, distributors, retailers, and channel partners.
Define brand positioning, messaging, and growth priorities using customer and market insights.
Evaluate messaging, pricing, channel effectiveness, and brand health to support business decisions.
Product Strategy
Identify customer needs and market opportunities through research and VOC insights.
Assess and validate new product concepts through testing and field trials.
Support innovation priorities based on customer and channel needs.
Research Management
Lead a 12–18 month research roadmap aligned with business priorities.
Manage research intake, prioritization, budget, and quality standards.
Maintain and socialize a centralized knowledge library of research findings.
Expert Advisor Panel Management
Build and manage a panel of industry professionals and end users.
Oversee product testing, concept evaluation, and customer feedback programs.
Track panel effectiveness and ensure representative participation.
Market & Competitive Intelligence
Monitor market trends, competitive activity, and channel dynamics.
Provide insights on future demand and portfolio opportunities.
Translate market intelligence into actionable business recommendations.
Product Development Support
Support stage-gate product development with consumer and customer insights.
Lead concept testing, market validation, and post-launch performance analysis.
Establish evidence-based criteria for advancement through development stages.
Team Leadership
Lead and develop internal and external research resources.
Establish standards for insights generation, reporting, and knowledge sharing.
Enable self-service access to research tools and insights across the organization.
Budget & Vendor Management
Manage research and intelligence budgets.
Oversee agency and vendor relationships, contracts, and performance.
Optimize the use of internal, external, panel, and AI-enabled research resources.
The Toolbox (Qualifications)
12+ years in consumer or customer insights, market research, or marketing strategy, including at least 5 years leading and building teams
Experience in durable goods, tools, building products, or a similar category where the buyer and the end user are often different
Direct experience building segmentation, positioning, and brand architecture work that was adopted by the business
Experience contributing to product portfolio and roadmap decisions
Working fluency in both qualitative and quantitative methods
Experience running a panel, community, or advisory council, including recruiting and retention
Experience with distributor, industrial supply, retail, and home center channels
Comfortable presenting to executives and working directly with end users in the field
“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”
— Sarah J.
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Marketing Manager
★★★★★
Verified
