Sr. Customer Representative, Product and Solutions Support (Contractor Conversion)

Shift: Monday-Friday 8AM-5PM EST

What Product & Solutions Support contributes to Cardinal Health

The Customer Care Account Management Representative is responsible for developing and maintaining relationships with approximately 6000+ retail independent pharmacies and their Sales reps. They receive anywhere from 15 to 40 calls from customers and sales reps daily.  Customers and Sales reps call, email, reach out via live chat and intake form to get resolutions and/or discuss Tier 1 questions/concerns/problems related to the different products and solutions Cardinal offers to our retail pharmacies making Customer Care Account Management Representatives the main conduit.

Customer Care Account Management Representatives work to ensure the pharmacy's back office runs smoothly and can answer questions related to the various inquiries surrounding the PSAO and the various products and solutions.

It is a fast-paced environment where comfort talking on the phone to key stakeholders is paramount. Excellent and frictionless customer service, personal leadership, soft skills,  strong communication skills, and the ability to navigate escalated calls with customers and Sales are a must. Managed Care and in-store pharmacy experience is a strong plus.

Qualifications:

• Bachelor's degree preferred or equivalent work experience, preferred
• 1-3+ years of previous customer service experience preferred
• Strong communication skills
• Prior computer experience using Microsoft Office systems required
• Managed care, reimbursement, and in-store pharmacy experience preferred
• Strong verbal and written communication skills as well as great listening skills
• Organizational skills
• Detail-oriented
• Multi-task oriented
• Possess a strong work ethic and team player mentality
• Has a pleasant, patient and friendly attitude
• Rapport building with Sales
• Ability to work independently

Responsibilities:

• Will possess basic knowledge of all Managed Care solutions 
• GMB Routing and Monitoring
• Customer outreach through email, over the phone, live chat, and intake form
• Manage an average of 10-15 customer cases at a time
• Answer an average of 15-40 incoming calls per day from pharmacies and Sales Team
• Lead as Managed Care point person on conference calls for pharmacy chains and buying groups
• Attend and engage in daily Team huddle
• Attend and engage in cross-departmental meetings

What is expected of you and others at this level:

• Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments

• In-depth knowledge in technical or specialty area

• Applies advanced skills to resolve complex problems independently

• May modify process to resolve situations

• Works independently within established procedures; may receive general guidance on new assignments

• May provide general guidance or technical assistance to less experienced team members

Anticipated hourly range: $18.70per hour - $26.80per hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 6/24/2026*if interested in opportunity, please submit application as soon as possible.

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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