Sr. Consultant, Client Success

We're committed to bringing passion and customer focus to the business.

Position Summary

Trinity is in search of a highly motivated and innovative Senior Consultant to join our Commercial Data Solutions team.

This Consultant will be an integral member of the Commercial Operations team d delivery of quality, timely and accurate insights to our clients, primarily focused on our Commercial Data Solutions offering. The ideal candidate is an energetic, agile, quick thinker and team-oriented with strong technical, analytical, and communication skills.  This individual will lead and manage a growing team of direct reports to deliver client deliverables, coordinating activities amongst multiple internal and external teams.  The candidate will leverage their experience and innovative ideas to enhance both their career as well as our Commercial Data Solutions offerings.

Essential Functions

• Contribute on multiple projects touching such areas as:
  • Master Data Management
  • Commercial Data Warehousing
  • Data Aggregation and Integration
  • Reporting and Analytics Platform

• Participate in, and foster, collaboration of engagement team members throughout client engagements
  • Gather business requirements, liaise with technical team members to establish delivery timelines, and implementation plans
  • Deliver reports addressing the needs of clients utilizing SQL, BI tools (e.g. Tableau, QlikView), or Excel, preparing SOP’s and user guides when necessary
  • Provide seamless customer service, such as user training and helpdesk support
• Responsible for ensuring data quality – both directly and indirectly - across multiple custom master lists and systems, including data stewardship and governance efforts
  • Process requests for new physicians, addresses and validation of third-party data
  • Ability to get your hands dirty and analyze data for trends or quality issues with the tool of your choice
• Developing deep knowledge of the healthcare industry, master data management, and analytics
• Assist with recruiting new team members and participate in the interview process

Position Requirements

Education: Bachelor's degree required

Work Experience: 4+ years of work experience in Commercial Business Analysis

Other Skills:

• Service orientation, excellent Interpersonal skills, and the ability to work well in a team environment.
• Ability to follow through on support requests in a timely manner, escalating to other members of the team or vendor support when appropriate.
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Visio, Microsoft Project, Access, etc.)
• Project Management experience in Pharma, Biotech or a related industry

The following qualifications are a plus:

• A creative thinker who likes complex puzzles and problem solving.
• Ability to work in fast-paced, dynamic environment with minimal supervision
• Knowledge of data management practices including Data Warehousing and Business Intelligence, as well as pharmaceutical customer master data management
• SQL knowledge/querying data from databases
• Experience with following
  • Pharmaceutical reference and sales data (IMS, Symphony Health, claims, EMR)
  • BI tools such as Tableau, Qlikview, or PowerBI
  • Enterprise task and project management tools
  • Pharma Commercials Operations tasks, including Incentive Compensation, Targeting, Alignments, Field Analytics
  • Pharmaceutical CRM/SFA systems

About Trinity

Trinity powers the future of life sciences commercialization through the fusion of human and artificial intelligence. By blending deep therapeutic expertise and trusted human ingenuity with a purpose-built technology platform, Trinity accelerates clarity and confidence at every step of the commercialization journey—from pre-launch to scale to loss of exclusivity. For more than 30 years, the world’s leading pharmaceutical, biotech, and medtech companies have relied on Trinity’s foresight, execution, and partnership to deliver confident product launches, decisive market advantage, and measurable patient impact. During that time, Trinity expanded from its first office in Waltham, MA to 1,300 professionals across 14 offices and five continents, setting new industry standards in quality, responsiveness, and client partnership. For more information, visit Trinity at www.trinitylifesciences.com.

Trinity’s salary bands account for a wide range of factors that are considered in making compensation decisions including but not limited to skill sets and market demand for skills; level of experience and training; specific qualifications, performance, time in role/company, geographic location, and other business and organizational needs. A reasonable estimate of the current salary range is a minimum of $110,000. In addition to your base salary, you will also be eligible for an annual discretionary performance bonus.

Trinity’s Commitment to Inclusion & Engagement (I&E)
Trinity Life Sciences is an equal opportunities employer and welcome applications from all qualified individuals. At Trinity, inclusion and engagement are at the heart of how we work and grow together. We’ve evolved from a traditional “DEI” framework to Inclusion & Engagement (I&E)—a model that moves beyond representation to focus on connection, collaboration, and shared purpose. Every role at Trinity plays a part in fostering an environment where all employees feel valued, respected, and empowered to contribute fully. By embedding I&E principles into our culture, we ensure that belonging and engagement are not standalone initiatives—they are part of how we build teams, make decisions, and deliver excellence every day. Trinity will not tolerate any form of discrimination or harassment and encourages applicants of all ages and identities. For more information about Trinity’s commitment to Inclusion and Engagement please visit Inclusion & Engagement | Culture of Belonging at Trinity Life Sciences.