Sr Client Success Specialist

An Amazing Career Opportunity for a Senior Client Success Specialist 

🏠 Fully Remote (U.S. Only)

Questex is seeking a Senior Client Success Specialist with excellent people and time management skills, copywriting capabilities, and project management experience. The ideal candidate must have the capacity to plan/manage a range of multiple projects and work closely with sales and clients, for program delivery. This role will also assist the Client Success Manager in training new team members, leading specialized projects to improve processes and efficiencies, and working with Questex's most strategic accounts to ensure highly strategic marketing execution. The Senior Client Success Specialist manages a variety of client programs from advertising campaigns to content delivery aimed at a wide audience to connect buyers and sellers.

Who are we?   

At Questex, you can make an impact by helping suppliers and buyers connect more efficiently and effectively. Questex is a leading global events, media, and business information company, yet we are still a place where your voice is heard, and your ideas are appreciated. So, you can make an immediate difference in our success while advancing your career.  

Questex drives business forward through a rich engagement platform centered on leading events and surrounded by data insights and digital communities.   

Check us out here: www.questex.com  

Questex Performance Marketing Team 

The Performance Marketing staff are responsible for identifying the buyers our customers want to reach. We make sure we have their most recent information, that they are actively interested in engaging with us and that they are being reached the way they want to be reached. Our goal is to connect sellers with the buyers that want to meet them for a win-win. 

While we can’t get you in front of all the people in our 4 million strong database we can get you in their heads. We take a 360° view, what our attendees and audience tell us both by behavior and demographics, layering on their activity and engagement and using that to determine where they are in the buyer’s journey. 

As our Client Success Specialist, you’ll support Questex’s success by:   

• Own and support all pre- and post-launch responsibilities, interfacing with multiple departments across Forge, to meet our client’s business objectives, including day-to-day management of advertising campaigns, which includes trafficking, targeting, pacing, optimization, and reporting 
• Responsible for creating custom promotional plans and sharing content through various channels, ensuring strong program engagement 
• Analyze program performance through digital marketing metrics and provide recommendations based on results 
• Manage escalation of risks, issues, and dependencies, make decisions, and take mitigating actions that are required 
• Provide product team and marketing operations with user feedback and insights related to our internal tools and products 
• Educate and guide clients/partners on digital marketing best practices; proactively address areas where improvement is needed 
• Apply experience and knowledge in order to build relationships and ask the right questions to ensure successful program results 
• Assist the Client Success Manager in training new team members to ensure consistency in program execution and best practices 
• Lead specialized projects to optimize internal processes and improve efficiency across the team 
• Work directly with Forge's most strategic accounts, ensuring tailored, high-impact marketing strategies that drive results 
• Provide support to sales team with pre-sale planning, upselling and client program renewals for current accounts 

Your Experience and Education include: 

• 4+ years of experience in a client/customer-facing role preferred 
• Strong written and verbal skills, confident working with clients via email and phone; friendly, positive, service-oriented personality 
•  Attention to detail; diligent, proactive, organized, accountable, analytical, highly motivated team player, with strong project management skills 
•  Quick learner of new technologies, tools, and processes with ability to thrive in a dynamic, fast-paced, high-growth work environment, while managing numerous projects under tight deadlines 
•  Preferred experience in HTML, Adobe Photoshop and with marketing automation software or email service providers 
•  Strong working knowledge of the entire Microsoft Office Suite (specifically excel) 
•  Be a results-driven team player with a strong desire to exceed expectations 

Who are you as a Team Member:  

You proactively seek to adopt and implement diversity into your work, including valuing diverse backgrounds, experiences and thinking. You also embrace creating and nurturing a culture of diversity, inclusion, and belonging. Exceptional communication skills, both written and verbal.  

Why Apply?

Why we are here: Helping people live longer and live better by focusing on the Experience Economy.
What we do: We connect buyers and sellers.
How we do it: Easy to work with. We deliver superior results and provide world-class experiences.

Our DNA: Collaboration, Honesty & Transparency, Curiosity, Growth, Fun, Purpose Driven.

Our Culture:
At Questex, we listen to each other and to our customers. We have fun in a fast-paced, vibrant, and supportive environment. We’re big on ideas--not rigid processes, rules, or org charts. We understand life can be unpredictable, so we’re flexible and adaptable to change.

Your Initiative:
At Questex, you’ll join a fast-growing company of bright, ambitious, and easygoing people from diverse professions, experiences, and backgrounds. We keep it real. Like to take the lead? Go for it! We encourage innovative thinking and action. Whether you like to create, manage, or sell, you can make your mark here.

Our Rewards / What We Offer:
Questex celebrates the contributions of every member of our team by providing a dynamic and caring work environment, competitive benefits package designed to ensure our employees’ physical and mental health are top priority.

The expected salary for this position ranges from $65K -73K Salary offers are based on a broad scope of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market, geographic and organizational factors are also considered. The following benefits are available:

The following Benefits are available:  

• Vacation - 15-20 days depending on years of service
• 12 Paid Holidays 
• Health and Welfare Benefits (medical, dental, vision, life, and others)
• FitOn Health, access to a leading digital wellness platform that offers premium online classes
• Cariloop Membership Program to help support employees with the complexities of caregiving
• Parental Leave
• Online Educational Learning Library of over 16,000 courses for employees to enhance and develop their skills
• Access to Mental Health Resources-Talkspace, & Employee Assistance Program 
• 401k, with Matching Contributions to include educational webinars sponsored by our 401K partner
• Mission-driven culture with an enthusiastic, professional team
• Work-life balance
• Discounts through various partnerships

DEI Mission: 

Our mission is to create inclusive experiences and opportunities for all, empowering individuals and communities, ensuring that everyone can see themselves represented in our offices, virtual spaces and our work. 

Questex is an Equal Opportunity Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation/ Gender Expression/Age/Military or Veteran Status/Citizenship Status, or other protected characteristics under federal, state, or local law.  

Please note: Questex is unable to provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship now or in the future. 

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