Specialist, Global Infrastructure Operations

Responsibilities

• Install and implement the solution for middleware technologies to meet business demands including performance tuning, upgrades, clustering, redundancy and disaster recovery.

• Provide subject matter expertise and represents the highest level of technical escalation for middleware technologies. 

• Consult with and serve as liaison for end users and application developers in the support of mission critical applications.

• Ensure appropriate standards and procedures are adhered to, and develop and implement standards for installation, maintenance and enhancement of middleware platforms to support quality deliverables.

• Clearly articulate design trade-offs of availability, performance, interoperability and costs to both technical and executive audiences regarding middleware

• Provide guidance and cross training to other members in the team.

Qualifications

Experience: 

• Provide L2 Middleware support

• Minimum 3-5 years’ experience in a production IT environment managing enterprise Middleware technologies (AWS MQ, IBM MQ/MQFTE, Apache Tomcat, Web services and Application Servers, IBM WTX).

• Experience in executing projects, including planning and implementing short-term and long-term work plans and successfully completing projects on schedule.

• Experience in implementing enterprise middleware and Cloud technologies.

• Experience with application and middleware performance tuning, capacity planning and reporting.

• Practical experience troubleshooting infrastructure and middleware problems.

• Experience in managing and dealing with third party system integrators and solution providers.

• Experience working with clustered systems and high availability systems.

Skillset Required

• Middleware technologies (AWS MQ, IBM MQ/MQFTE, Apache Tomcat, Web services and Application Servers, IBM WTX).

• Proven experience with IT Support Operations and processes

• Proven analytical and problem-solving abilities 

• Experience with leading and managing a team to deliver results

• Good communications and interpersonal skills

• Good time management and organisational skills.

• Good technical documentation skills