Specialist, Fleet Administration

Join the forefront of transportation innovation with Ford Pro Fleet Management, a leading provider of fleet management solutions dedicated to helping businesses manage their transportation operations. With a focus on cutting-edge technology and unparalleled customer service, we empower companies to optimize fleet performance, improve efficiency, and reduce costs. As we continue to expand our operations, we are seeking a motivated and detail-oriented Fleet Admin Partner to join our team.

As a Fleet Admin Partner, you will play a crucial role in supporting our fleet customers by building specific programs and providing exceptional customer service and ensuring their fleet data is accurate. Your responsibilities to support our growing customer base will include customer onboarding, reporting, and data audits. You will collaborate closely with internal teams to understand customer needs, develop tailored solutions, and ensure seamless integration of our technology into their operations.

What you'll do...

• Manage new fleet customer onboarding, including assistance with initial product setup and training. 

• Execute day-day tactical requests from the vanity inbox, the Implementation PMs, and Account Managers.

• Manage exceptions to ensure processes and requests are followed on and resolved.

• Take ownership of escalated issues by applying critical thinking and problem-solving to identify and implement solutions.

• Ensure client expectations and internal metrics are being met.

• Proactively manage customer groups and contacts to reduce defects.

• Manage monthly / quarterly / annual customer reviews to help analyze fleets and meet customer needs.

• Manage customer asset inventory.

• Work with IT to build processes and integrations to consolidate data from multiple customer systems and resources to seamlessly update fleet data.

• Support vehicle termination requests.

• Create new reports and generate recurring reports to support customer requests.

You'll have...

• High school diploma or equivalent required. Bachelor’s degree preferred (equivalent customer service experience may be considered in lieu of degree).

• 3 + years of proven experience in fleet management field 

• Strong knowledge of Excel, including formulas, VLOOKUPs, and pivot tables.

• Proficiency in Microsoft suite of programs.

• Effective communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders.

• Highly motivated, self-starter with ability to think creatively and operate in a dynamic white space environment, specifically as it concerns solution development. 

• Strong interpersonal skills, both for building relationships with clients and effectively communicating with other members of the Sales, Onboarding, and Account Management teams.

• Comfortable working without assigned swim lanes in a fast paced, highly collaborative environment.

• Courageous and persuasive in pursuit of doing what's right for the customer and the business.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
• Immediate medical, dental, vision, and prescription drug coverage
• Paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service 
• Generous vacation time, sick/personal time, and paid holidays, including between Christmas Eve and New Year’s Day 

This position is open to salary grades 6-8. Salary grade 6 ranges from $74,300-$124,500. Salary grade 7 ranges from $86,600-$144,900. Salary grade 8 ranges from $99,100-$166,200. 

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.


For more information on salary and benefits, click here: https://fordcareers.co/GSR

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

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