Specialist, Customer Care Reporting

Company

Work Schedule Description (e.g. M-F 8am to 5pm)

Remote Work Notification

Hiring Manager : Full Name: First Last

Overview

 Due to growth, we are adding a Specialist, Customer Care Reporting to our team!

The Specialist, Customer Care Reporting will play a key role in supporting the analytical operations of the Customer Care department. The Specialist will be responsible for understanding business processes, supporting data, and performing an array of analyses and report creations that facilitate critical business decision-making processes. The objective is to utilize and harness data in an effective manner to assist in driving business decisions, to better predict call trends and patterns and to allow for more accurate forecasting and staffing. Additionally, the Specialist will create and maintain performance data for the whole of Customer Care to aid in performance management. 

Is this you? Find out more below!  

Responsibilities

How do I make an impact on my team?   

• Responsible for completing reports and projects as requested by Customer Care teams in a timely manner.
• Understand intermediate data relationship concepts and transform data into information that can be proactively used to improve business decisions.
• Create and maintain performance data for the whole of Customer Care.
• Deliver reports on a weekly, monthly, quarterly or annual basis as required by Customer Care Leadership.
• Perform quality assurance to ensure reports are accurate and in compliance with all regulations and requirements.
• Periodic and detailed reporting of call trends.
• Identify, advocate, and implement continual process improvement of policies and procedures to maximize quality and efficiencies.
• Assist with internal department and corporate projects as required.
• Coordinate task completion within department and cross-functionally.
• Solve moderately complex problems.
• Other duties as assigned. 

Qualifications

What our team expects from you?  

• Associate’s degree or equivalent work experience required.
• 4 years of reporting experience required.
• 4 years of work experience in a business setting required.
• Proficient in Microsoft Office Suite.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

What can you expect from Navitus? 

• Top of the industry benefits for Health, Dental, and Vision insurance 
• 20 days paid time off 
• 4 weeks paid parental leave 
• 9 paid holidays 
• 401K company match of up to 5% - No vesting requirement 
• Adoption Assistance Program 
• Flexible Spending Account 
• Educational Assistance Plan and Professional Membership assistance 
• Referral Bonus Program – up to $750! 

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