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AI Summary
The specialist serves as a primary liaison between warehouse operations and account management to coordinate projects and client requests. They are responsible for monitoring order fulfillment, maintaining process documentation, and generating performance reports.
Responsibilities
Essential Duties & Responsibilities
- Meticulous with details for administrative type functions:
- Item set-up in Inventory Management System, Order Entry, cancelling/updating orders
- Reporting – using excel or in-house systems
- Uses Excel daily for tracking data, reporting, etc,
- Coordinate projects and client requests from initiation through completion.
- Serve as the primary liaison between warehouse operations, account management, and internal departments.
- Create and maintain detailed work instructions, process documentation, and business guidelines.
- Monitor order fulfillment, inventory movements, shipping activities, and project milestones.
- Track project timelines and proactively identify risks, delays, or potential service issues.
- Escalate operational concerns and facilitate resolution with the appropriate teams.
- Participate in status calls and project reviews as assigned.
- Review estimates, budgets, and project scope changes to ensure accurate execution and billing.
- Generate and review reporting.
- Coordinate inventory returns and material disposition requests with warehouse personnel.
- Provide project status updates, reports, and performance metrics to Account Management.
- Support process improvement initiatives and recommend operational efficiencies.
- Maintain compliance with company policies, client requirements, HIPAA, GMP, GDP, and security standards.
- Deliver exceptional customer service and maintain professional communication with all stakeholders.
Knowledge, Skills & Abilities
- Excellent written and verbal English communication skills.
- Strong organizational and time-management skills.
- Ability to work independently in a remote environment.
- Experience coordinating cross-functional teams across multiple time zones.
- Strong attention to detail and analytical abilities.
- Project management and workflow coordination experience.
- Ability to prioritize multiple projects simultaneously.
- Advanced Microsoft Office skills, particularly Excel, Teams, Powerpoint, and Outlook.
- Experience working with warehouse management systems (WMS), order management systems, or inventory platforms preferred.
- Strong customer service orientation and professional demeanor.
- Ability to identify operational risks and escalate issues appropriately.
Qualifications
Education & Experience
- Bachelor's Degree in Business, Marketing, Supply Chain, Logistics, or related field preferred.
- 2–4 years of experience in customer service, project coordination, fulfillment operations, logistics, supply chain, or account management is preferred.
- Experience supporting U.S.-based operations remotely preferred.
- Experience working with warehouse, fulfillment, printing, mailing, or eCommerce environments is a plus.
Additional Requirements
- Reliable high-speed internet connection.
- Dedicated home office environment.
- Ability to work during U.S. Eastern Time business hours or a designated overlap schedule.
- Ability to participate in video meetings and maintain regular communication with U.S.-based teams
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