Spanish Customer Support - Ceuta

We are looking for a Spanish Customer Support Specialist to join our Support Team in Ceuta, Spain.
This is a Full-time, permanent position.

About the role

As part of Paf’s Customer Support Team, you will play a key role in ensuring an excellent customer experience. You will handle inquiries, solve problems, and represent our commitment to responsible, high-quality, and multilingual customer service.

Main responsibilities

• Manage incoming customer inquiries via chat and other channels, ensuring quick and high-quality responses.

• Handle complaints, provide appropriate solutions, and follow up within agreed time frames (SLAs).

• Contribute to improving the team’s efficiency, accuracy, and responsiveness.

• Follow company communication guidelines, policies, and procedures.

• Build positive relationships with customers through clear and professional communication.

• Act responsibly in relation to gambling concerns, following our Responsible Gambling procedures.

• Ensure compliance with legal, regulatory, and company requirements.
  

Requirements

• Fluent in Spanish and English (written and spoken).

• Previous experience in online gaming customer support.

• Strong customer-focused mindset.

• Ability to learn and adapt quickly in a dynamic environment.

• Most important: the right service attitude, willingness to learn, and a passion for helping others.

What we offer

You'll be joining an international gaming company dedicated in raising money for good causes.

You'll be welcomed by a supportive, dynamic team environment where your contributions directly impact the customer experience.

A yearly gross salary of €24,000, health insurance cover, and remote work possibilities.

Are you interested?

If this sounds like you, don’t hesitate to apply!

All applications will be treated confidentially and in accordance to our equal opportunity standards.