Solutions Engineer

The Solutions Engineer plays a key role in supporting MDI customers through the technical aspects of onboarding and integration. You’ll serve as the primary technical contact for customers integrating with MDI’s APIs and webhooks, become an expert on each API endpoint, testing data flow, troubleshooting issues, and ensuring successful go-lives.

This role is ideal for someone early in their technical career who enjoys problem-solving, learning new systems, and explaining complex concepts clearly to non-technical customers. You’ll work closely with engineers, and customer success teams to make integrations run smoothly and efficiently.

Key Responsibilities

1. Act as the technical point of contact for new customer integrations, from setup to post-launch support.
2. Assist our customers with their API configuration and test scenarios, validating their integration set up over screen share and guiding the customer in real time.
3. Troubleshoot integration issues using tools like Postman, logs, and internal dashboards; collaborate with engineering for complex escalations.
4. Translate customer inquiries and data needs into clear technical tasks and configuration notes.
5. Work with Clinical Support Team and Customer Success Managers to ensure customer expectations and technical capabilities align.
6. Create or improve internal and client-facing technical documentation, guides, dashboards, workflows and knowledge base.
7. Identify recurring issues or friction points and recommend ways to simplify or automate the integration process.
8. Maintain a high level of responsiveness, follow-through, and customer empathy throughout the integration lifecycle.

Success Looks Like...

• Quick integration timelines driving a frictionless go-live.
• High customer satisfaction scores during integration and beyond.
• Low number of escalations needing hands-on engineering resources.
• Accuracy and completeness of documentation.
• Responsiveness and collaboration across technical and customer teams.

Required Qualifications

• 3+ years’ experience in a prospect-/customer-facing role directly supporting technical implementations such as a Solutions Engineer or Technical Support.
• Strong foundational understanding of APIs, Webhooks, JSON payloads, and HTTP status codes. Understanding key concepts related to Webhooks, and REST APIs.
• Familiarity with data mapping, payload structures, or basic scripting (Python, JavaScript, or SQL).
• Experience using tools such as HubSpot, Postman or equivalent for troubleshooting and testing API calls.
• Technically-savvy and able to communicate technical concepts and processes to both technical and non-technical users.
• Experience documenting integration processes or producing customer-facing support materials for internal and external use including workflows, process diagrams and SOPs.
• High attention to detail and organization; able to manage multiple projects and stakeholders simultaneously.
• Demonstrated curiosity and ability to learn new systems, data flows, and integration logic quickly.
• Customer-first mindset — you thrive in helping customers solve problems and find clarity.
• Experience in SaaS or healthcare technology integrations, preferred

What We Offer

• Competitive Salary:  The targeted range for this position is $68,500 - $85,000 per year DOE.
• Comprehensive Benefits:  Our benefits package includes health, dental, and vision insurance with generous subsidy, company-covered life and disability insurance, and 401(k) with match for full-time, US-based employees.
• Professional Development Opportunities:  We are committed to investing in our employees' professional development and offer a variety of on the job training and growth opportunities.
• Flexible Work Arrangements:  We are a fully remote team who collaborate both synchronously and asynchronously to achieve the best outcomes.
• Collaborative and Supportive Work Environment:  We foster a collaborative and supportive work environment where employees are encouraged to share ideas and contribute to the company's success.