Solutions Engineer

Job description

Quuppa is seeking a tech-savvy Solutions Engineer to join our Services team in the United State. We are specifically looking for candidate on the East Coast, with a preference for the North Alabama region. The primary focus of this role is to support Quuppa's growth in the designated regions.

You will be responsible for assisting with the pre- and post-sales activities of Quuppa’s indoor positioning solutions. You will also have an important role in contributing to or managing selected bid preparations and related activities to our offering. In addition to providing training for Quuppa’s various stakeholders on Quuppa’s products and installation/integration processes, you will perform incident management and troubleshooting as needed, as well as deliver professional services.

Your tasks can include, but are not limited to, the following:

• Prepare and develop technical presentations to introduce our company's products or services to customers.

• Determine customers' needs and propose solutions to meet all necessary requirements. 

• Establish customer rapport and acceptance.

• Manage all technical aspects of RFP / RFI responses.

• Solicit and log client feedback and evaluate the data to create new sales and marketing strategies to target customers.

• Provide pre-sales technical assistance and product education.

• Provide Quuppa onsite services.

• Provide training and produce supporting materials for the sales team.

• Provide after-sales support services.

Our ideal candidate is a customer-oriented professional who is self-motivated, hands-on, and organized. You should be capable of following up and completing complex tasks, and be comfortable asking questions. To be successful in this role, you will be expected to gain an in-depth knowledge of Quuppa and partners’ products and should be able to translate such knowledge for non-technical customers.

• Relevant studies in engineering/technology (university or university of applied sciences)

• Strong hands-on technical background and skill set from studies or previous work experience, for example, in the fields of radio engineering, telecommunications, computer networking, electrical engineering, or computer science

• Linux experience (configuration, troubleshooting)

• Good interpersonal skills and a customer-oriented approach to work

• Native speaker in English

 The following qualities are considered as advantages:

• Experience in working with customers as a tech support, sales engineer, and solutions engineer

• Experience in IoT and Real-Time Locating Systems 

• Project management skills and experience

• Software development and APIs (REST API, UDP streaming, web server)

• Computer networks and IT infrastructures (TCP/UDP/IP, DHCP, routers, switches, etc.)

• Cloud technologies (AWS, Azure, private cloud)

• Virtualization and containerization technologies (Docker, Kubernetes, etc.)

• Native or professional-level communication skills in other languages, for example, Spanish, Japanese, or Portuguese. 

Why us?

Quuppa offers you:

• A uniquely interesting and challenging role at a successful and growing company.

• Dynamic and international working environment

• Passionate and highly professional colleagues of all backgrounds

• Laid-back, fun, and casual working culture

• Possibility for remote work

• Competitive salary and benefits: Healthcare, vision, dental, 401k

Please also mention your salary request and the earliest possible starting date in your application documents.

If you have any questions regarding this role and the recruitment process, you may contact us at careers@quuppa.com.

To familiarize yourself with Quuppa, please visit:

•  Quuppa website: https://www.quuppa.com/

•  Quuppa's LinkedIn page: https://www.linkedin.com/company/quuppa

About us

Quuppa Oy is a Finnish technology company specializing in real-time indoor positioning systems (RTLS). The company was established in 2012 in Espoo, Finland, by a team of experienced engineers and scientists as a spin-off from Nokia Research Center.

Today, Quuppa team has successfully commercialized their innovation and created a complete product platform - the Quuppa Intelligent Locating System™ - based primarily on Bluetooth Low Energy (BLE) technology. It enables highly accurate, real-time location tracking of people, equipment, and assets indoors—often with sub-meter or even centimeter-level accuracy. This is a one-size-fits-all technology platform for Location-Based Services and Applications.