Solutions Engineer

Solutions Engineer

Remote, USA

Who we are

Pindrop is redefining trust in the digital age. Our patented voice, video authentication, fraud detection, and deepfake detection technologies protect some of the world’s largest banks, insurers, retailers, and healthcare leaders. As AI-driven threats evolve in the form of synthetic voices, deepfakes, face swapping, and more, our solutions stay ahead, helping ensure that the real human and the right human are recognized.

At Pindrop, we are shaping the future of trust. We build the most advanced voiceauthentication and deepfake detection technology in the world.

Pindrop is trusted by Fortune 500 enterprises to secure voice interactions, and with$100M ARR, we’re entering our next phase of innovation and growth, backed by world-class investors including Andreessen Horowitz, IVP, and CapitalG.

What you’ll do

• As a Solutions Engineer, you will own a portfolio of named accounts and be accountable for new ARR growth, net-new logo acquisition, and multi-year enterprise deals.
• Provide technical pre-sale support to sales teams to achieve assigned sales goals.
• Act as a subject matter expert for Pindrop’s expanding portfolio of solutions.
• Partner with sales to generate new license revenue by creating and delivering solutions that resonate in target customer segments
• Advise organizations on improvements to their IVR, call center and fraud operational processes with the use of Pindrop technologies.
• Gain trust and influence customer buying process with technical knowledge and consultative selling skills
• Develop and deliver presentations to articulate technical concepts relevant to each specific account’s environment, such as solution scope, size, integration / API flows, and business case / ROI.
• Conduct product demonstration to customers and lead successful proof of value (POVs)
• Acquire and integrate industry and market knowledge related to the competitive landscape, emerging fraud risk trends, and technologies in order to demonstrate market leadership.
• Collaborate with Customer Success solution architects to build Statements of Work (SOWs) and other technical documents.
• Respond to customer RFP/RFI/RFQ documents, coordinating with others across the organization as needed.
• Support product launch activities and assist with trade shows, conferences, executive briefings and technical training activities
• Cultivate and qualify new pipeline opportunities, track associated revenue to support financial forecasts and business plans
• Work closely with Account Executives to develop a territory and per-account strategy and accurately forecast technical opportunity details within Salesforce.com.

Who you are

• You build trust with internal and external stakeholders and demonstrate sound judgment in knowing when to lean in directly versus provide support from a distance.
• You are highly persistent and solutions-oriented, challenging the status quo and approaching obstacles with curiosity and determination rather than accepting “no” as a final answer.
• You are passionate about joining an early-stage, high-growth company and operate with a strong growth mindset.
• You possess strong business and technical acumen and can clearly articulate solution value propositions to a variety of audiences.
• You are strategic by nature, yet willing to roll up your sleeves and dive into the details when needed.
• You are resilient in the face of challenges, change, and ambiguity, maintaining focus and composure.
• You maintain an optimistic, positive outlook and consistently look for ways to
• turn problems into solutions.
• You are resourceful, energized by uncovering and implementing innovative approaches, and focused on delivering measurable results.
• You take ownership, follow through on your commitments, and consistently under-promise and over-deliver.
• You are nimble and adaptable as priorities evolve, while still maintaining a clear view of the broader objectives.

Your skill-set

• 7+ years of sales engineering experience, including ownership and closure of deals exceeding $1M.
• Demonstrated success in consultative selling for very large, complex enterprise engagements.
• Exceptional presentation and communication skills with strong executive presence and confidence.
• Deep technical background with extensive experience in Contact Center technology for large enterprises across Banking, Brokerage, Insurance, and Retail sectors.
• Solid understanding of APIs and their role in modern enterprise architectures.
• Hands-on experience with contact center solutions, including voice network design, authentication, WFM, call recording, fraud management, and enterprise speech processing.
• Proven ability to thrive in fast-paced, dynamic environments and solve complex technical challenges with creativity.
• Highly effective working in remote, distributed teams, fostering collaboration and alignment.
• A relentless self-starter who drives toward objectives while managing multiple priorities and strict deadlines.
• Fearless yet thoughtful, clear and transparent in communication, curious and inquisitive, open-minded, and persistently focused on outcomes.

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation package, including RSUs (Restricted Stock Units) for all employees, so everyone shares in our long-term success.
• Remote-first environment - giving you flexibility and autonomy in how you structure your day.
• While we work flexibly, we prioritize meaningful in-person moments through regular team on-sites, company-wide events, and intentional gatherings that foster connection, collaboration, and shared success.
• Unlimited Paid Time Off (PTO)
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan

AI - A Transformative Force

At Pindrop, we view artificial intelligence as a transformative force that, when harnessed responsibly, can unlock unprecedented value for our customers, partners and society and enable and empower us to continue to deliver cutting-edge technology to combat fraud and unblur the lines between what it means to be human versus machine. Pindrop may use AI tools to help prioritize job applications for human review. The AI tool may analyze your work experience and skills to assess fit for the role, but does not consider your name or contact details. Applications with the strongest match to job requirements are prioritized for human review; not all applications may be individually reviewed.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

This position will be posted for 45 days after 6/3/26.