Solutions Architect

The Solution Architect (SA) at Modea is a high-impact, client-facing technical role that bridges engineering expertise with business development, serving as the primary technical advocate during the pre-sales process. This position combines deep technical knowledge of software development services and implementation methodologies with the relationship-building skills necessary to support prospective clients through complex technology decision-making. A day in the life involves a dynamic split between leading active clients through high-level technical consulting and driving growth as a "Sales Engineer" by translating business requirements into viable technical solutions. The SA acts as the internal "Product Owner" for the Digital Experience Platforms (DXPs) we consult around, ensuring our team stays plugged into product roadmaps, evolution, and emerging capabilities. This role requires exceptional presentation skills and the ability to build trust-based relationships with both technical and business stakeholders. This role is the primary developmental pathway for the Principal Solutions Architect position, providing the foundational technical and consulting experience required to advance into strategic leadership.

Essential Duties and Responsibilities:

• Technical Consulting (Billable): Lead high-priority client engagements as a primary technical consultant, providing strategic architectural oversight and guiding enterprise-grade implementation strategies to ensure project success.
• Business Development (Non-Billable): Serve as the primary technical point of contact for prospects, addressing technical questions and concerns throughout the sales cycle to influence purchasing decisions. This includes preparing and delivering tailored product demos for prospective clients as appropriate to showcase value and influence purchasing decisions.
• Joint Partnership Enablement: In collaboration with the Growth team, serve as the technical lead for strategic partnerships. You will own the technical onboarding, sandbox configuration, and solution validation for partners, ensuring they are equipped to represent and integrate our technology effectively while providing feedback to Product/Engineering teams on partner-driven technical requirements.
• DXP Product Ownership: Proactively stay plugged into the roadmaps, evolution, and product capabilities of the core DXPs we consult around, serving as the internal expert on platform updates.
• Sandbox Maintenance & Ownership: Take full ownership of the technical health, configuration, and access management of sandbox environments. This includes performing regular maintenance, ensuring data integrity for high-stakes demonstrations, and managing user permissions for internal stakeholders and prospective client trials.
• Technical Discovery: Conduct detailed technical discovery sessions with prospective clients to understand business needs, technical environments, and pain points.
• Solution Scoping: Assist in the preparation of comprehensive proposals and Statements of Work (SOWs), ensuring technical accuracy and alignment with Modea’s capabilities.
• Platform Advocacy: Arrange and facilitate demonstrations of relevant software and platform capabilities, coordinating with technology partners to showcase specialized expertise.
• Market Intelligence: Continuously monitor emerging technologies, industry trends, and competitive offerings within the relevant market landscapes to inform client discussions.
• Travel Requirements: This role involves a higher frequency of travel to support business development initiatives, attend industry conferences, and facilitate on-site client visits or training
• Performs other duties as assigned that are reasonably within scope of this position.

Critical Competencies:

• Technical Authority & Communication: A successful SA must be able to "talk shop" with engineers all day, possessing deep technical fluency to command respect in the code review room. Simultaneously, you must possess the clarity to translate these technical realities, such as latency, throughput, and system limitations, into language that Product Managers and stakeholders understand to drive effective decision-making.
• Architectural Design Patterns & Trade-off Analysis: You do not select tools simply because they are popular; you choose them because they fit the specific constraints of the project. You are an expert in evaluating trade-offs, such as "Consistency vs. Availability" or "Cost vs. Performance".
• Full-Stack Technical Depth: While you are not expected to code 8 hours a day, you must maintain enough "line-of-sight" into the code to ensure your designs are actually implementable. This includes deep knowledge of cloud infrastructure (AWS/Azure/GCP), CI/CD pipelines, security protocols (OAuth2, TLS), and data modeling.The Test: If a developer says "your design is impossible because of a library limitation," can you jump into the documentation or a Proof of Concept (PoC) and find a workaround?.
• Tactical Governance & Standards: You act as the guardian of the "How," ensuring the team doesn't take shortcuts that create massive technical debt. You set and enforce standards for API versioning, error handling, logging, and documentation.
• Risk Identification & Mitigation: A SA acts as an early-warning system; you need to see the "icebergs" before the ship hits them. This includes performing threat modeling and identifying single points of failure within a system. The Test: Spotting that a third-party API dependency has no fallback mechanism and designing a "Circuit Breaker" pattern to prevent a total system crash if that API goes down.

Minimum Requirements:

• Education & Experience: A minimum of 7 years of relevant software engineering experience, with demonstrated success in client-facing technical communication and solution design.
• Technical Proficiency: Complete knowledge of fundamental software development practices, implementation methodologies, and enterprise-level technology platforms.
• Legal: Must be legally authorized to work in the United States.

If you believe you can be successful in this role but don't meet all the qualifications, please apply! Share with us the unique value you can add to this role.
 

Who is Modea?
We are a technology consultancy with a mission to infuse greater control, transparency, and choice into the consumer healthcare experience. To do this, we work with large healthcare providers to help them build out a digital roadmap, then design and build mobile, web, and other digital experiences. We fundamentally believe that this work helps consumers have better information and access to care, and our clients to build stronger customer relationships.

Here are a few ways to get to know our work in healthcare:

• Learn about our award-winning EHR-integrated mobile app development for Children’s Wisconsin. This app delivers a fully integrated MyChart to allow parents to manage their children’s health in one place.
• Discover Luminis Health’s website development that was built with a firm accessibility standard and patient-centric solutions.
• If you’re interested in learning more, we encourage you to dive into some of our other work.

Here are a few other reasons why you should apply:
First, you’ll love the work we do and the people you’ll get to do it with. We’ve assembled an exceptionally smart and hardworking team and you’ll enjoy the work associations and general camaraderie with other “Modeans.” We also work with great clients who value our contributions and work side-by-side with us.

Second, Modea offers a great benefits package that provides both a fun and enjoyable workplace and great perks that will improve your quality of life:

• Generous paid time off
• Generous health, dental, and vision insurance
• 401k with fully vested company matching
• Long-term & short-term disability

Some of these benefits, like parties and snacks, have had to adapt to the remote work environment we are currently in, but our operations team has found innovative ways to support our employees. We take care of our team.

Estimated Salary Range: $161,000- $210,000. The posted range represents the employer’s good-faith estimate of the breadth of the compensation for this position at the time of posting, based on applicable factors. Actual starting compensation may vary based on factors including experience, qualifications, specific skills, internal equity considerations, and business needs.

Work environment: Modeans function in a remote environment within specific states. We offer modern offices located in Blacksburg, VA. Our office provides an indoor space with moderate temperatures and noise levels. This allows employees to choose a fully-office, fully-remote, or hybrid work experience. Employees may occasionally need to travel to our offices or other locations for items such as training or client visits. We will also provide employees with tools to do their job at home as well as in the office. 

Physical Demands: Must be able to remain in a stationary position during the duration of the workday. Individuals must have the ability to constantly operate a computer. Must have the ability to converse with and exchange information to clients and coworkers both in person and through a computer. Capable of occasionally transporting items of 10 lbs or less to and from the office.

We aspire to be an highly inclusive employer – providing fair and appropriate opportunities to as many people from different backgrounds as possible, being welcoming and meeting their needs as best we can. We are committed to keeping great people representative of a variety of backgrounds, perspectives, and skills, not just because it's the right thing to do, but because we believe it makes Modea stronger.

You must be legally authorized to work in the United States for this position.

Modea participates in the E-Verify program.

Modea is committed to a diverse and inclusive workplace. Modea is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, gender, gender identity, gender expression, sexual orientation, veteran status, disability, age, or other legally protected status.