Solution Architect (Fluent)

Introduction:

Our goal at Pivotree is to help accelerate the future of frictionless commerce. We will help lead this change over the next decade because we believe a future where technology is embedded intimately into all aspects of our everyday lives can benefit everyone and will shape the interactions with the brands we love. We will help shape the future of frictionless commerce by working together with some of the best brands in the world and some of the best people in the industry to leverage converging technologies that will make it possible to accelerate frictionless commerce faster than ever.

Pivotree provides services focused on the design, implementation, management, and maintenance of complex ecommerce solutions for large enterprises. We provide the technical skills necessary to enable the effective use of technologies combined with the business context to leverage a solution to solve our clients' business challenges. We strive to fill the gaps in available technology with our own IP to reduce the barriers to adoption.

We enable inclusive, immersive and highly personalized experiences for our clients and their customers. We build our products with a view to productizing and scaling technology to lower the costs and reduce the risks of implementing and managing our integrated solutions. Each of our solutions starts with reliable and reputable e-commerce and MDM platforms, which run on enterprise grade infrastructure that are customized to meet a variety of client needs, situations, and budgets.  Over the next 10 years we will add new categories and capabilities that will define frictionless commerce ecosystems.

This is a journey of technology acceleration combined with consumer readiness and adoption. We are looking for people capable of adapting relentlessly to the rapidly evolving world around us.

Role Overview
We are seeking an experienced Fluent Commerce OMS Technical Architect to lead the architecture, design,
implementation, and technical direction of enterprise-scale Order Management System (OMS) solutions using Fluent
Commerce.
The ideal candidate will have deep expertise in Fluent Commerce, distributed OMS architecture, retail and
eCommerce workflows, system integrations, and cloud-native architectures, along with strong experience
translating complex business requirements into scalable and resilient technical solutions.
This role will work closely with client stakeholders, solution architects, developers, integration teams, and other
technical leaders to define architecture and deliver high-performance OMS solutions supporting complex omnichannel
business models.

Solution Architecture & Technical Design
l Own the end-to-end technical architecture for Fluent Commerce OMS implementations.
l Design scalable, API-driven, event-based, and distributed OMS architectures.
l Define solution architecture, technical blueprints, and integration patterns aligned with retail and eCommerce best
practices.
l Translate complex business and functional requirements into robust technical architecture and detailed solution
designs.
l Define architecture principles, technology standards, design patterns, and technical best practices.
l Review and validate solution designs, configurations, custom extensions, APIs, and integration approaches.
l Ensure solutions meet required standards for performance, security, scalability, availability, and reliability.
l Identify technical risks, architectural gaps, and dependencies and define appropriate mitigation strategies.

OMS & Fluent Commerce Architecture
l Provide technical leadership across the complete order lifecycle, including order capture, fulfillment, allocation,
orchestration, cancellations, returns, exchanges, refunds, and inventory management.
l Design and architect Distributed Order Management (DOM) solutions for complex omnichannel business models.
l Define inventory orchestration and fulfillment strategies across multiple locations and channels.
l Architect Fluent Commerce extensions and configurations based on business and technical requirements.
l Ensure the OMS architecture supports scalability, flexibility, maintainability, and high availability.

Integration Architecture
l Define and oversee integration architecture between Fluent Commerce OMS and enterprise systems, including:
l Payment gateways: PayPal, Adyen, and Stripe
l ERP platforms: SAP and Oracle
l Warehouse Management Systems (WMS)
l eCommerce platforms: Salesforce Commerce Cloud, Shopify, and Magento
l CRM and loyalty platforms
l Design and govern integrations using REST APIs, JSON, webhooks, asynchronous communication, and
event-driven architectures.
l Define reliable data flow and integration patterns between upstream and downstream systems.
l Review API contracts, integration specifications, data mappings, error handling, and retry mechanisms.
l Ensure integrations are scalable, resilient, secure, and aligned with enterprise architecture standards.

Technical Governance & Quality
l Establish technical governance across OMS implementations.
l Conduct architecture reviews and design walkthroughs.
l Review technical deliverables and provide architectural guidance to development and integration teams.
l Define non-functional requirements and ensure they are incorporated into the solution design.
l Drive best practices around coding standards, integration design, testing, deployment, monitoring, and production
readiness.
l Identify opportunities to improve system performance, scalability, reliability, and maintainability.
Client & Stakeholder Engagement
l Lead technical and solution architecture workshops with client stakeholders.
l Collaborate with business, functional, technical, and integration teams to understand requirements and define
appropriate solutions.
l Present architecture decisions, technical approaches, and solution recommendations to technical and non-technical
stakeholders.
l Act as the primary technical point of contact for architecture-related discussions.
l Provide technical guidance during implementation, production support, incident triage, and root cause analysis.
l Support pre-sales activities including solutioning, technical estimations, architecture proposals, and RFP
responses.

Required Skills & Experience
l 10+ years of overall IT experience with enterprise systems and large-scale digital platforms.
l 4+ years of hands-on experience with Fluent Commerce OMS.
l Strong expertise in Order Management Systems and Distributed Order Management (DOM).
l Strong understanding of order lifecycle management, including order orchestration, fulfillment, returns and
exchanges, cancellations and refunds, and inventory orchestration.
l Strong experience designing REST APIs, JSON-based integrations, webhooks, and
asynchronous/event-driven architectures.
l Strong understanding of enterprise integration patterns and distributed systems.
l Experience designing scalable, resilient, and high-availability solutions.
l Excellent debugging, troubleshooting, and root cause analysis skills.
l Strong understanding of Agile / Scrum delivery models.
l Excellent communication and stakeholder management skills.
l Ability to work effectively with both technical and non-technical stakeholders.

Preferred / Nice to Have
l Experience working in omnichannel retail and large-scale eCommerce environments.
l Experience with cloud-native and microservices-based architectures.
l Experience integrating Fluent Commerce with SAP, Oracle, WMS, Salesforce Commerce Cloud, Shopify,
Magento, CRM, and payment platforms.
l Prior experience in client-facing consulting or solution architecture roles.
l Experience designing and supporting high-availability production systems.
l Experience participating in pre-sales, RFPs, solution proposals, and technical estimations.
l Strong understanding of enterprise architecture principles and integration best practices.

Pivotree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible workplace.