Software Engineer (Remote - US)

At TixTrack, we support our clients by creating superior ticketing solutions for performing arts and cultural institutions through a combination of modern technology, beautifully simple design, and the art of listening.

Headquartered in the heart of the Broadway Theatre District, NYC, we are a small, but growing team of hardworking, highly motivated individuals. With a presence across both the US and UK, and trusted by key players on Broadway and the West End, we are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.

Our core product, Nliven, is a real-time platform that helps venues manage ticket sales efficiently while creating a more engaging buying experience for customers. We are transforming our engineering culture to align with an Empowered Teams model, embracing Continuous Delivery and focusing on building capabilities to drive higher quality, reliability, and speed.

Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”.

About The Role

We're looking for a full stack Software Engineer to help build and improve the nLiven platform, working in both the frontend and backend. You'll write code across .NET Core and modern JavaScript frameworks like React and Vue, extending and improving our existing systems with tests as part of every change.

We're hiring at two levels, and the scope of the role grows with your experience. Early-career engineers will start with well-defined tasks and bug fixes, learning our codebase and practices while senior engineers pair with them, review their code, and help them grow. Engineers with solid full stack experience will own well-scoped features from start to finish, with guidance from senior engineers when the path isn't clear.

You'll report to an Engineering Manager and work closely with a team that invests in its engineers. We'll determine the right level based on your experience and the interview process, so if you're not sure where you land, apply anyway.

This position is full-time and fully remote. Candidates must be located in California, Oregon, Colorado, Texas, Tennessee, Utah, Wisconsin, Minnesota, Louisiana, Florida, Virginia, North Carolina, South Carolina, New Jersey, New York, or Connecticut. Candidates may be required to travel and/or meet up in-person from time to time. There may also be an expectation in the future for hybrid work in a local office.

About You

• You're curious about how things work and eager to keep growing, whether that means picking up a new language, learning an unfamiliar part of the codebase, or taking on a bigger piece of work.

• You take pride in quality. You write tests, make small and safe changes, and try to leave code better than you found it.

• You communicate clearly and ask questions early. When you're stuck, you say so, and when you make a technical decision, you can explain why.

• You value feedback and collaboration, whether it's a code review, a pairing session, or working with Product and Design to understand the problem behind the work.

What You'll Do

• Build features and fix bugs across the stack, from well-defined tasks to features you own from design through production, working closely with Product Managers, Designers, and other engineers.

• Write clean, readable, maintainable code, with automated tests as part of every change.

• Work confidently in existing codebases: read before you change, follow established patterns, and make small, safe changes that get reviewed early.

• Understand the customer problem behind your work by partnering with Product and Design.

• Participate in code reviews by acting on feedback, asking questions to learn, and giving clear, constructive feedback to others.

• Follow the team's coding standards and best practices, and suggest improvements where you see them.

• Investigate and fix bugs and performance issues, pulling in senior engineers when a problem needs a wider view.

• Build with security in mind, including input validation, authorization checks, and error handling.

• Add logging, monitoring, and tests to the features you build, and use what they show to improve them.

• Pair and mob regularly with teammates to build skills, share context, and help newer engineers get up to speed.

• Update technical documentation, such as API contracts and design notes, when your work changes how something behaves.

• Contribute to architectural discussions, bringing perspective from the code you work in day to day.

• Point out friction in tooling, docs, CI/CD workflows, or team processes, and help fix it.

• Take part in production support and incident reviews alongside experienced teammates.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice.

What You'll Bring

Minimum Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field.

• Professional software development experience:

  • Level 1: Up to two years. Internships, co-ops, and substantial personal or open source projects count.

  • Level 2: Two or more years of full stack development in a SaaS or technology-driven environment.

• Experience building with a modern frontend framework (Angular, React, or Vue).

• Back-end or API development experience. .NET Core is ideal, but a similar stack plus a willingness to learn .NET works too.

• Knowledge of SQL and relational databases, with data modeling experience for Level 2.

• Experience with automated testing. Level 2 candidates should be writing unit and integration tests as part of everyday development.

• Comfort using Git for version control.

• A solid grasp of computer science fundamentals.

Preferred

• Experience with C# or .NET Core

• Unit testing JavaScript or Vue components

• Azure, GitHub Actions, or Terraform

• Observability tools such as Datadog

• Payments integrations such as Stripe

• Familiarity with Agile ways of working

Essential Skills

• Curiosity and a strong desire to learn, including picking up new languages, tools, and parts of the codebase.

• Strong problem-solving skills and attention to detail, with a methodical approach to debugging.

• Clear communication: you ask questions early, flag blockers, and can explain what you've tried and why.

• Openness to feedback, and a habit of learning from code reviews, pairing, and mistakes.

• Ability to work independently on your own tasks, with good judgment about when to ask for help.

• Solid time management, keeping your work moving and teammates updated while balancing multiple priorities.

Tools You’ll Use

• Microsoft Office

• Google Suite

• Slack

• JIRA

What We Value

Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work.

Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute.

Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.

Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work.

Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations.

How We Work

Radical Curiosity - We Stay Hungry - We approach each day with curiosity and accountability; learning, engaging fully, questioning assumptions, connecting our work to the bigger picture, and always keeping the customer at the center.

Embrace Change - We Own Outcomes Together - We succeed by holding ourselves accountable, collaborating deeply across teams, embracing change, and continuously improving together.

Seek Solutions - We Continuously Innovate Together - We focus on solutions and client value by acting decisively, prioritizing what matters most, and turning ideas into results through rapid, iterative action.

Empathy - We Grow Together - We listen deeply to our customers and to each other, using data, empathy, and mutual respect to grow stronger together.

Transform - We Raise The Bar - We set high standards, honor our commitments, and move forward every day with a success mindset, driving continuous improvement and quality for our customers.

Our Commitment to Diversity

TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace.

We are focused on building a culture that acknowledges and values diversity, equity, and inclusion.

What We Offer

• We are hiring for two Software Engineer levels. Our Software Engineer 1 has a base annual salary range of $75,000 - $95,000 and our Software Engineer 2 has a base annual salary range of $95,000 - $115,000. Salaries are commensurate with experience

• Eligibility for annual bonus based on performance and company success

• 100% of premium paid for medical, dental and vision benefits for employee and dependents, with an HSA-eligible option (with a $1,000 employer contribution for 2026)

• Company-paid life insurance

• Traditional and Roth 401k plans

• Paid parental leave

• Learning & development opportunities with company reimbursement for eligible educational expenses

• Working abroad opportunities

• Volunteer days off

• Flexible scheduling

• Up to $300 reimbursement for initial equipment to set up hybrid work environment

• Generous PTO and holiday schedule

• Remote work environment

California Applicants: CCPA/CPRA Notice

Right to Work Poster

Notice of E-verify Participation

Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing accommodations@tixtrack.com.