Software Engineer III (CMS Sitecore)

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

Development and Design:

• Design, develop/build and test applications, integrations, scripts, automations, and other software solutions that meet business objects and requirements, while adhering to the SDLC, security standards, development guidelines and best practices.  Define system performance standards and KPI’s. 
• Properly and accurately estimate, track, and document all development efforts to all departmental and team standards and specification requirements.  This might include, but is not limited to, detailed LOE estimates, technical specifications, flowcharts, architectural diagrams, administration instructions and end-user manuals, 
• Collaborate, as needed, with project managers, business analysts and other developers as well as other project resources during the scoping, requirements gathering and design phases of projects.        Comply with all project plans throughout the development process.

Operational Support:

• Provide exceptional customer, end-user, and stakeholder support always.
• Troubleshoot and debug solutions to resolve incidents and ongoing problems.
• Monitor systems performance and identify areas of improvement.
• Upgrade, reconfigure and improve solutions, as needed, to achieve high usability, reliability, availability, accuracy, and performance and either reduce or eliminate technical debt.

Web Applications Focus Addendum: 

Additional Engineer Job Duties & Disciplines

• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Take ownership and accountability of problems and facilitate finding a solution, involving other groups as necessary.  Own and manage priorities and individual tasks without direct supervision. Take initiative and seek out opportunities. Assess and accept risks and learn from mistakes. 
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles. Lead by example on all fronts.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Build and maintain effective working relationships with leadership, peers, customers, and vendors. Work to resolve problem relationships directly. Ability to work independently and within a team environment, professionally.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally, including the ability to explain technical concepts to all audiences including software diagramming such as UML. Decision making, problem solving, both technical and procedural. Ability to facilitate strategic and tactical discussion between business users and stakeholders, technical teams, and IT leadership.  Take initiative to initiate communication amongst teams, including remote team members.
• COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI’s Code of Business Conduct & Ethics.
• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Provide a professional level of service to both external and internal customers. 
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
• RESULTS - Uses a combination of knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Ability to provide training to team members on technology.
• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• MS Office knowledge (e.g., Outlook, Teams, Word, Excel). Knowledge of standard network engineering concepts. Ability to create and edit network diagrams.            

Demonstrated ability to:

• Apply Engineering principles and techniques of Computer Science, Engineering, and mathematical analysis.
• Ability to work with other developers and inter-disciplinary teams collaboratively and professionally.
• Follow and enforce established procedures.
• Research new configuration tools and methodologies.
• Research new software development tools and methodologies, evaluating opportunities for efficiency or quality gains.

In-depth knowledge of:

• Software languages and platforms particularly needed for troubleshooting modern development platforms and frameworks.
  • Enterprise level integration technologies, tools, and patterns including but not limited to: J2EE application servers, Webservers, RESTful web services, ActiveMQ, Camel, etc.
  • Multiple software languages and tools such as Java, Ruby, Angular, JavaScript, C#, ASP.Net, HTML, XML, PHP, Perl, etc.
  • Applications and Service Monitoring and Telemetry such as Splunk, ELK (Elasticsearch / Logstash / Kibana), Prometheus, Grafana, Monit, etc. 
  • Database solutions such as MySQL, MongoDB, Oracle, MS SQL, NoSQL, etc.
  • Operating systems such as Windows, UNIX, Linux, etc.
  • Configuration management, Agile processes, Continuous Integration, Continuous Delivery and build procedures, including source control and build tools such as SVN, Artifactory, GIT, Bamboo, Chef, Jenkins, etc.

Understanding of:

• TCP/IP and higher-level networking protocols such as HTTP, FTP.
• Telecom and OSS concepts include order management, provisioning, service assurance, trouble management, billing, and invoicing.
• Database concepts.
• Enterprise software concepts such as transactional processing, clustering, high availability, and redundancy.
• Software functionality and performance testing.

Additional Job Requirements:

Establishes standards for software "build" process used to organize/document artifacts from developer build requests. Materially participates in the Company’s adoption of continuous integration and development operations practices as well as applicable ITIL practices.

Minimum Qualifications:

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

• High School diploma or equivalent.
• Bachelor’s degree in Computer Science, Computer Technologies, Systems Analysis, Engineering, or relevant field. *
• Minimum of six (6) years’ experience in software development, configuration engineering, or similar technical role. *
• Experience with multiple OS scripting languages and Web based scripting technology.

Preferred:

• Experience within the telecommunications industry.
• Other telecom industry or job specific certifications. 

DRIVING REQUIREMENTS: 

This position may require access to reliable transportation for occasional travel, such as between retail store locations, offices, worksites, or other locations as needed. 

• Work is primarily sedentary, requiring daily routine computer usage.
• Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.  
• Available to work additional time on weekends, holidays, before or after normal work hours when necessary. 
• Must work well in a team environment and be able to work with a diverse group of people and customers. 
• Virtual workers must comply with remote work policies and agreements.