Social Services Advocate

We are seeking a Social Services Advocate to join our team! This is an opportunity for someone who is compassionate, efficient, and deeply committed to helping patients access the benefits and support they deserve. 

As a Social Services Advocate at Diverge, you will play a meaningful role in one of our newest and most impactful programs — helping Medicaid patients navigate the SSI and SSDI application process at a critical moment in their lives. You are someone who brings both heart and hustle to the work: you understand that behind every application is a real person waiting on a real outcome, and you hold yourself to a high standard of quality without letting perfect be the enemy of progress. You thrive in early-stage environments where the work is still taking shape, and you bring the kind of ownership and reliability that helps a young program find its footing. 

What You'll Do 

As a Social Services Advocate, you will serve as a trusted guide for patients navigating the disability benefits process — conducting eligibility assessments, gathering and submitting documentation, and staying by their side through the full application journey. You will manage an active caseload across multiple markets, working with the focus and efficiency needed to move patients through the process at meaningful volume without sacrificing the quality and care that this work demands. 

Key areas you'll add value 

• Conduct structured virtual eligibility assessments with patients and caregivers to confirm SSI/SSDI eligibility and gather the information needed to move applications forward 

• Request, compile, and review medical records from relevant providers, and prepare medical summary reports for submission to the Social Security Administration (SSA) and Disability Determination Services (DDS) 

• Submit completed applications to the SSA and DDS, and serve as the designated SSA Representative for patients without legal representation 

• Manage ongoing weekly outreach calls with patients to provide status updates, address questions, and keep the application process on track 

• Coordinate with Patient Enrollment Specialists and Health Coaches to support patients who need additional engagement or care coordination touchpoints 

• Handle administrative responsibilities associated with the program, including PO box management and documentation tracking, with accuracy and follow-through 

• Leverage AI-assisted tools to support records review and medical summary writing, with a clear understanding of when to verify outputs and how to use these tools in a HIPAA-compliant manner 

• Partner with internal teams to flag workflow gaps, share patient insights, and contribute to the continued development of scalable, compliant benefits enrollment processes 

What You'll Bring 

• Minimum of 2 years of experience in social work, case management, disability advocacy, or public benefit navigation, with direct experience supporting SSI/SSDI applications 

• Current SOAR (SSI/SSDI Outreach, Access, and Recovery) certification at the time of hire; candidates who are in process will be considered if their background is otherwise strong 

• Demonstrated ability to manage an active caseload efficiently, with a track record of moving cases forward at volume while maintaining high-quality work 

• Experience supporting patients with complex medical, psychological, or socioeconomic needs 

• Strong knowledge of SSA and DDS procedures, documentation standards, and application processing requirements 

• Proficiency in virtual patient engagement, including telephone and video-based interactions 

• Strong written communication skills, particularly in preparing medical summary reports and case documentation 

• Familiarity with trauma-informed care, motivational interviewing, and recovery-oriented approaches 

• Comfort working with technology tools, including CRM platforms and digital workflow systems 

Preferred experience 

• Bachelor's or Master's degree in Social Work, Psychology, Public Health, or a related human services field 

• Prior experience working directly with or in partnership with SSA, DDS, or similar government institutions 

• Familiarity with AI-assisted tools for document review or clinical summarization, particularly in HIPAA-compliant contexts 

Personal Characteristics 

• You listen deeply and engage with genuine empathy, and you bring the same warmth and respect to every patient conversation regardless of how complex or challenging the circumstances may be. 

• You are a self-starter who does not need a fully built system to do excellent work — you take initiative, stay organized across a busy caseload, and consistently follow through without being asked twice. 

• You are curious about how technology can make meaningful work more efficient, and you approach tools like AI with both enthusiasm and good judgment — knowing when to trust an output and when to verify it. 

• You are adaptable and resilient in environments that are still evolving, and you bring steadiness and flexibility when processes are being built in real time around you. 

• You feel the weight of this work in the best possible way — you understand that the patients you serve are among the most vulnerable people in our healthcare system, and that a submitted application is not just a task completed but a life potentially changed. 

• You are a strong representative of Diverge Health's mission, vision, and values, and you show up every day with the integrity, care, and commitment that our patients and partners deserve. 

 This is a full-time, exempt, salaried position. Commensurate on candidate experience, the expected base salary range for this role is $70,000-$75,000.