Slovenian Speaking Jobs In Bulgaria - Work In Sofia, Bulgaria

Slovenian Speaking Jobs In Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected and forward-thinking international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across the continent. With a proven track record of placing thousands of professionals in rewarding careers, we pride ourselves on delivering a seamless, candidate-first experience from the very first conversation. At Mercier Consultancy Group, we don't just find you a job — we help you build a career and a life you love.

Job Overview

We are currently recruiting motivated and customer-focused Slovenian-speaking professionals to join our dynamic Customer Support Services team based on-site in Sofia, Bulgaria. This is an outstanding opportunity to take on a Slovenian Speaking Jobs In Bulgaria position in Bulgaria, working within a supportive, multicultural environment where your language skills and interpersonal abilities will be truly valued. Whether you are seeking a fresh start or looking to elevate your career in the Customer Support Services industry, this role offers everything you need to thrive professionally and personally.

Key Responsibilities

• Deliver high-quality customer support to Slovenian-speaking clients via telephone, email, and live chat channels, ensuring every interaction reflects the highest service standards.
• Handle customer enquiries, complaints, and service requests efficiently and professionally, working to achieve first-contact resolution wherever possible.
• Accurately log all customer interactions and case details within the company's CRM and ticketing systems, maintaining precise and up-to-date records at all times.
• Collaborate closely with internal teams, including technical support, billing, and escalations, to ensure swift and satisfactory resolution of complex customer issues.
• Proactively identify opportunities to enhance the customer experience and communicate customer feedback and recurring issues to team leaders and quality assurance teams.
• Meet and consistently exceed individual and team Key Performance Indicators (KPIs), including customer satisfaction scores, response times, and resolution rates.
• Participate actively in ongoing training programmes and team briefings to stay fully up to date with product knowledge, processes, and best practices in the Customer Support Services sector.
• Uphold all company policies, data protection regulations, and quality guidelines throughout every customer engagement.

Requirements

• Native or fluent Slovenian language skills, both spoken and written, are essential for this role — all Slovenian-speaking jobs in Bulgaria require a high level of communication proficiency in Slovenian.
• Valid EU passport is mandatory for relocation and employment eligibility purposes.
• A strong customer service mindset with a genuine desire to help, support, and resolve issues for customers in a professional and empathetic manner.
• Good working knowledge of English (spoken and written) to communicate effectively within the international team environment.
• Proficiency with standard computer applications, CRM tools, and the ability to navigate multiple software systems simultaneously.
• Previous experience in Customer Support Services, call centre operations, or a client-facing role is an advantage, though not strictly required — full training is provided.
• Strong organizational skills, attention to detail, and the ability to remain calm and solution-focused under pressure.

Benefits

What We Offer

• Competitive Monthly Salary reflecting your skills, experience, and contribution to the team.
• Fully Paid Professional Training to prepare you thoroughly for success in your Customer Support Services role.
• Comprehensive Health Insurance coverage from day one of employment.
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to ensure a smooth and stress-free move to Sofia, Bulgaria.
• Monthly Performance Bonus rewarding your dedication, hard work, and outstanding results.
• €1,500 Signing Bonus (one-time) paid to all new hires upon joining — a warm welcome from Mercier Consultancy Group.
• A vibrant, multicultural workplace with opportunities for career progression within the Customer Support Services industry.
• And Much More...

Life in Bulgaria

Relocating to Bulgaria is one of the most exciting and rewarding decisions you can make for your personal and professional life. Bulgaria is a country of remarkable natural beauty, blending stunning mountain landscapes, golden Black Sea beaches, and a rich cultural heritage that stretches back thousands of years. Sofia, the capital city and your new home, is a vibrant, modern European metropolis that perfectly balances history and contemporary living, offering an exceptional quality of life at a cost significantly lower than most Western European capitals. From ancient Roman ruins and Orthodox monasteries to buzzing café culture and world-class dining, Bulgaria captivates everyone who chooses to call it home.

The welcoming and warm spirit of the Bulgarian people, combined with Bulgaria's excellent transport links across Europe, makes settling in both easy and enjoyable. Bulgaria boasts a growing international community, meaning you will find plenty of fellow expats and multilingual professionals to connect with as you build your new life. The cuisine in Bulgaria is hearty, diverse, and deeply satisfying — from fresh local produce and traditional dishes to international restaurants offering every flavour imaginable. With affordable living costs, a thriving social scene, and year-round sunshine, Bulgaria is truly one of Europe's hidden gems — and the ideal backdrop for your exciting new career journey with Mercier Consultancy Group.

How to Apply

If you are a fluent or native Slovenian speaker ready to seize a brilliant opportunity and take on this exciting Slovenian Speaking Jobs In Bulgaria position in Bulgaria, we would love to hear from you. Don't miss your chance to join a world-class Customer Support Services team, enjoy a fully paid relocation, and receive a €1,500 Signing Bonus as a new member of the Mercier Consultancy Group family. Click Apply Now to submit your application today — our specialist recruitment team will be in touch promptly to guide you through the next steps. Your new chapter starts here, and we look forward to welcoming you to Sofia, Bulgaria very soon.